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“Came in today to trade in my 15 Pro for the 17 Pro Max. Wade the store manager was super helpful with the transition and answered all of my questions thoroughly. Would highly recommend this location for all of your phone needs.”
“Dylan is the best there is! He will absolutely make sure to get you the best deal there is and help you in anyway that you need! He is definitely who you need to go see for you next phone!”
“Worked on a project with this business and the store manager Paula was an absolute gem to work with. She did everything in her power to make the project go as smooth as possible. Couldn’t ask for a better person to work with.”
“Experienced an online problem with my account that was very frustrating, and decided to go into the Clay store, in person, to see if they could help. The Manager, Ashley, was extremely knowledgeable, very direct, and was able to not only answer all my questions, but relieve the frustration I experienced online.
Would highly recommend this AT&T store location for anyone experiencing problems with their phone or account! So much easier talking with someone in person, especially dealing with a professional who has such an extensive knowledge of how things work as Ashley clearly does.”
“My experience in this location was very good. The employees are very professional and I was assisted the the moment I walked in. They we're very polite and respectful and definitely was satisfied with the service. Also, it's very clean and sanitary 😁😁😁”
“I cannot speak highly enough of Nahari Stallworth and the service he provided. He was kind, attentive, and patient with all of my questions. He was also very apologetic about how long it took to get everything taken care of.
I would give five stars, but the wait was very long, especially with only two employees working initially. Throughout that time, Nahari was helping multiple customers while also supporting a new employee who had many questions. He remained patient and helpful with everyone he assisted.
You have a great employee in Nahari. He represents your company very well, and I truly appreciated the excellent service he provided.”
“Just went in for a phone cleaning and they were able to get me out in 5 minutes. Very respectful people and will tell other to use this place when phones, consoles, drones or anything needs to be fixed. My phone had a lot of blockage and they got it out no issue with no damage to the phone. 5/5”
10AM - 7PM
339 S Salina St, Syracuse
Mobile Phones
“A++ customer service from Jim today. We went almost 1.5hrs and back and forth with boost mobile. Finally, Jim came up with a solution without their help, making my day. He definitely deserves a raise.”
“Walked in to get a screensaver and Mike worked with me to find the product as it was a five year phone. In the process of ordering, I decided to go with a new phone. Mike walked me through the process by looking at the plan I had and made adjustments that would benefit my plan and set up my phone and answered all my questions with compassion and kindness. Every store should have a Mike, people would be more than happy to come in for services and products. Thank you for restoring my faith in AT&T. Thank you, Mike. 10 out of 10.”
“The representative I had (Matt) was extremely knowledgeable and patient with me when I asked questions, explaining everything thoroughly. I had a very old phone and worked diligently to get everything transferred to the new phone. He explained my costs and how I would be billed every month. I’m very happy with my purchase.”
“Austin Peets was great to work with! He’s personable, knowledgeable and easy to work with. I will definitely make a point of working with him again in the future.”
“Best experience I've had anywhere in the area! Super smart with all devices etc! Ahmad helped me today, and i hear that everyone here is great 🤩”
“The owner is very friendly,he will go above and beyond to help his customers great store to purchase cell phone plans, always manages to hook customers up with a great deal!”
“Sam, Verizon's Manager, was head and shoulders above and beyond people today with his customer service. You don't get this kind of service anymore. He was so knowledgeable and helpful and found me a great deal with a new phone to boot. Everything with transferring my provider and setting up my new phone was done quickly and expertly with no fuss, no muss. I am super grateful, especially being an Uber driver. Thank you, Sam. Thank you Verizon.”
“My disabled brother-in-law downstate had problems with his AT&T phone. He is housebound and cannot get out to his local AT&T T branch. Abraham and Willis from the carousel center location took care of all our needs and helped my brother-in-law with some legal issues to get his phone worked on down there. The service was excellent from these two gentlemen.”
“Dakota was amazing in helping me purchase my new iPhone. He was attentive, incredibly patient, and took the time to answer all of my questions without ever making me feel rushed. He was easy to get into contact and communicate with and helped me find the best possible deal. Kenny was also super helpful and supportive. Overall, a great experience thanks to them!”
“Had a project to work on with this store and the store manager Paula couldn’t have been sweeter and more helpful. An absolute pleasure to work with, she seems to truly care deeply about her store and how things operate in there, you don’t see that too often anymore. Thank you so much for all your help Paula.”
“Derek Blount was very helpful and knowledgeable with our needs. He is a refreshing change to what we had been experiencing at Verizon. Not only is he very professional but he stayed with us until it was fully resolved.”
“Please I have been going to this store all times but the new employee over there,she is disrespectful and less experienced with cricket services I have been turned down with my family not once not twice I had to complain about this get a competitive employee thanks”
10AM - 7PM
8124A Brewerton Road, Cicero
Mobile Phones
“Young man took care of me today 10//11/24. 11:30 am. and he took care of me about a month ago
so patient. So kind did not make me feel like I was an idiot. Keep this man growing in your company!!!! Ty for such a wonderful experience”
“Nice and clean store, friendly and helpful staff, good selection of phones some being only offered by metro. Prices are misleading but not super expensive. The service and activation price can add 70+$ onto the total. Bad parking lot makes traffic difficult.”
“The Wireless Business Group (WBG) and our company have been working together for over 10 years. We have a large number of cellular devices, and they take all the hassles and issues out of dealing with the cellular companies. They have a genuine interest in our accounts making sure that we take advantage of special pricing when available and review our accounts on regular basis. Over the years with their expertise, we have experienced tremendous savings. I would highly recommend The Wireless Business Group (WBG), they are a great group to work with.”
“The people at the store have always been extremely helpful and very helpful this afternoon as well can't thank you enough always go there. I've been going to this Metro location for at least 10 years and I have never had an issue in fact they have always gone above and beyond to help me with whatever I needed to be done.”
“We had an interesting couple of visits to this location. Last Sunday, 7/26/26, we visited the T mobile kiosk at Costco in Camillus to address issues we were having with our new modem. The representative ordered us a new modem and extender, and said we could pick the equipment up at either the Dewitt or Destiny location. We chose Dewitt because of a negative experience my wife had at the Destiny location. When we got to the Dewitt location at 4 PM, it was closed! Posted hours were 11-6, and the place was shuttered! so, off to Destiny we went. By this time, I was extremely frustrated over spending hours screwing around, trying to get our new T-mobile internet working. At Destiny, we met Lorena and Jorge, who both spotted my level of frustration and anger, and they both handled it like pros! we got our new extender, and were told the modem we had was their top of the line offering. So, back home we went and spent hours trying to get the new modem to work. Although it functioned, the satellite signal was so weak, even with the extender, that we couldn't get our TVs , Ring cameras or internet to work properly. It was a very disappointing experience. A colossal waste of time and effort. we disconnected the T-mobile modem and plugged our Verizon FIOS modem back in. Within minutes, we were back up running again.
The following day, we took the equipment back to the Destiny location. We saw Lorena again, and she was very gracious handling our interaction, even though T-mobile was in the midst of a national service outage. Lorena was calm, collected and very professional handling our return. She exhibited all the qualities you'd expect from a professional service/ technical representative.
If Lorena isn't the manager at this location, she should be!”
9AM - 8:30PM
120 Township Blvd, Camillus
Mobile Phones
“After a useless visit to the T mobile on W. Genesee Street and a rude manager unwilling to assist me with my concern, I went to the one in Costcos and the young man was very helpful”
“The woman who was working today when I stopped in around 11:30 was absolutely amazing with her customer service, unfortunately I forgot to ask her name. She was the only one working and 3 of us came in about the same time, she was able to balance taking care of us and answered the phone with the best customer service I have ever seen. I’ve worked customer service jobs most of my life and she was awesome. Cricket should give her a raise.”
11AM - 7PM
438 W Seneca Turnpike, Syracuse
Mobile Phones
“Wow just wow!!!! Customer service at its finest. Came in looking to switch our service to something more affordable. Liz, the sales associate was absolutely beyond amazing and helpful. I told her we were on a fixed income and what we were working with and she did the best to come within our price range. She was kind, attentive and very friendly. I expressed my sincere gratitude while I was there. A lot time businesses look at you as just a dollar and a quick sale. She took her time l, addressed our needs and concerns and went above and beyond. Thanks Liz for all your help”
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“Great experience today working with Sonny & Dylan. Honest, fast service, & went above & beyond to find me the best deal possible on a new phone. Helped me switch everything over from my old phone seamlessly & showed me new features on a newer iPhone than I was used to. Also had all of the accessories I wanted available in stock in the store. Highly recommend!”