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“My experience in this location was very good. The employees are very professional and I was assisted the the moment I walked in. They we're very polite and respectful and definitely was satisfied with the service. Also, it's very clean and sanitary 😁😁😁”
“The owner is very friendly,he will go above and beyond to help his customers great store to purchase cell phone plans, always manages to hook customers up with a great deal!”
“Had a project to work on with this store and the store manager Paula couldn’t have been sweeter and more helpful. An absolute pleasure to work with, she seems to truly care deeply about her store and how things operate in there, you don’t see that too often anymore. Thank you so much for all your help Paula.”
“Dakota was amazing in helping me purchase my new iPhone. He was attentive, incredibly patient, and took the time to answer all of my questions without ever making me feel rushed. He was easy to get into contact and communicate with and helped me find the best possible deal. Kenny was also super helpful and supportive. Overall, a great experience thanks to them!”
“Sam, Verizon's Manager, was head and shoulders above and beyond people today with his customer service. You don't get this kind of service anymore. He was so knowledgeable and helpful and found me a great deal with a new phone to boot. Everything with transferring my provider and setting up my new phone was done quickly and expertly with no fuss, no muss. I am super grateful, especially being an Uber driver. Thank you, Sam. Thank you Verizon.”
“The woman who was working today when I stopped in around 11:30 was absolutely amazing with her customer service, unfortunately I forgot to ask her name. She was the only one working and 3 of us came in about the same time, she was able to balance taking care of us and answered the phone with the best customer service I have ever seen. I’ve worked customer service jobs most of my life and she was awesome. Cricket should give her a raise.”
“Nice and clean store, friendly and helpful staff, good selection of phones some being only offered by metro. Prices are misleading but not super expensive. The service and activation price can add 70+$ onto the total. Bad parking lot makes traffic difficult.”
“I stopped in here on a whim to look into making a long overdue upgrade to my phone, and to cancel a watch line that was no longer in use. I was completely unaware of any of the current promotions available to me as I don't watch TV or come into contact with ads often due to how I interact with most Media. Having had precious issues making alterations to my plans and account when making my own attempts through the website I was unsure of what to expect, but I honestly wasn't expecting it to be a pleasant experience. Let me be clear when I say my experience was the complete opposite, and honestly the best experience I've ever had in my 20 years of dealing with phone carriers. Between the assistant manager who took lead in facilitating the transaction for me, and the manager and other associate making suggestions, answering my questions and explaining the promotions along the way...I left the store with a substantially lower monthly payment than I previously had(50 less/mo), while ending up with multiple freebies, and significantly discounted accessories which on their own retailed for more at full price than I spent on 2 transactions that left me with a free current year Samsung tablet(with service no additional cost/mo), a new home internet provider, and an upgrade to the current years top tier Samsung flagship phone. I don't think I could be any happier or satisfied with the products and services I received, and I must say I felt absolutely no pressure to make any additional purchases at any point during my at most 40 minutes in the store. Big shout-out to the team at this location, I highly recommend them and trust they will stear you in the right direction. Lastly, not only did my monthly payment go down for t-mobile, but switching to their home internet is actually saving me another $110/no that I no longer have to give to spectrum for home internet that sure is pretty consistent but has outraged at an unacceptable rate, and is subject to constant price hikes they don't warn you about. I got 2 free months of $55/mo home internet that is locked in for 5 years, and unlimited! You can't beat that. For those who read this in the future understand in some ways I did get lucky happening to walk in father's day weekend to some great promotions, but that doesn't take away from the quality of the service provided at this location, so if you generally use a different t-mobile location, let me tell you, it would be well worth a little extra drive out of your way to stop at this location, they will 100% get you the best options to suit your needs. Thanks again guys!”
“Derek Blount was very helpful and knowledgeable with our needs. He is a refreshing change to what we had been experiencing at Verizon. Not only is he very professional but he stayed with us until it was fully resolved.”
“Austin Peets was great to work with! He’s personable, knowledgeable and easy to work with. I will definitely make a point of working with him again in the future.”
“Please I have been going to this store all times but the new employee over there,she is disrespectful and less experienced with cricket services I have been turned down with my family not once not twice I had to complain about this get a competitive employee thanks”
10AM - 7PM
339 S Salina St, Syracuse
Mobile Phones
“A++ customer service from Jim today. We went almost 1.5hrs and back and forth with boost mobile. Finally, Jim came up with a solution without their help, making my day. He definitely deserves a raise.”
11AM - 7PM
438 W Seneca Turnpike, Syracuse
Mobile Phones
“Wow just wow!!!! Customer service at its finest. Came in looking to switch our service to something more affordable. Liz, the sales associate was absolutely beyond amazing and helpful. I told her we were on a fixed income and what we were working with and she did the best to come within our price range. She was kind, attentive and very friendly. I expressed my sincere gratitude while I was there. A lot time businesses look at you as just a dollar and a quick sale. She took her time l, addressed our needs and concerns and went above and beyond. Thanks Liz for all your help”
“The Wireless Business Group (WBG) and our company have been working together for over 10 years. We have a large number of cellular devices, and they take all the hassles and issues out of dealing with the cellular companies. They have a genuine interest in our accounts making sure that we take advantage of special pricing when available and review our accounts on regular basis. Over the years with their expertise, we have experienced tremendous savings. I would highly recommend The Wireless Business Group (WBG), they are a great group to work with.”
“My disabled brother-in-law downstate had problems with his AT&T phone. He is housebound and cannot get out to his local AT&T T branch. Abraham and Willis from the carousel center location took care of all our needs and helped my brother-in-law with some legal issues to get his phone worked on down there. The service was excellent from these two gentlemen.”
“Very nice place and good customer service. The store manager Michael ensures you are leaving feeling satisfied. He always be telling us about the deals they have. Great place to shop for phones, tablet, etc.”
“I have been going to this business for a very long time!!!! I even refer my family and friends to them. They are friendly and very serious about their work. If you have any issue - They are there to solve it better than surrounding business's. I couldn't be happier.”
“Very friendly staff, but not a wide selection of mobile phones. My phone kicked the bucket, only the text feature, and some browsing work at this time, so I am ready for a replacement. I was favoring Tracfone, but they did not have the model I wanted in their inventory.”
“I buy my Bluetooth speakers at this location and evertime I get another one it's from metro they the best. I rollerblade around the city and I love how everyone can here me coming. I recommend getting a speaker from this location it don't disappoint.”
10AM - 7PM
1001 West Genesee Street, Syracuse
Mobile Phones
“I really enjoy the store I drive all the way from Auburn. The young lady that I just manages it very nice I call her Texas cuz that's where she's from haha been very helpful for me matter of fact I cracked the screen on my phone recently and she helped me order another one through the insurance and I'll bring it back in and she will help me put it all together. It's a wonderful little cricket store”
“A clean, if busy, store/market! It's my go to for when I need to buy a load of different things that I can't find in other places. The customer service is good, and people will always help you. It seems like everyone knows where everything is, too! One of my favorite stores in the area, I highly recommend this location!”
“Chat Wireless has really friendly and patient staff that are very knowledgeable. They will help you find the best carrier, phone and plan that works for you.The phone selection is pretty big, and they have many carriers to choose from. They have phones for every budget as well.They have a big selection of accessories from cases to chargers.I will also add that Chat Wireless is a pick up location for WISH items. It's awesome to be able to pick up locally and not pay the huge shipping fees!”
“The people at the store have always been extremely helpful and very helpful this afternoon as well can't thank you enough always go there. I've been going to this Metro location for at least 10 years and I have never had an issue in fact they have always gone above and beyond to help me with whatever I needed to be done.”
“We had an interesting couple of visits to this location. Last Sunday, 7/26/26, we visited the T mobile kiosk at Costco in Camillus to address issues we were having with our new modem. The representative ordered us a new modem and extender, and said we could pick the equipment up at either the Dewitt or Destiny location. We chose Dewitt because of a negative experience my wife had at the Destiny location. When we got to the Dewitt location at 4 PM, it was closed! Posted hours were 11-6, and the place was shuttered! so, off to Destiny we went. By this time, I was extremely frustrated over spending hours screwing around, trying to get our new T-mobile internet working. At Destiny, we met Lorena and Jorge, who both spotted my level of frustration and anger, and they both handled it like pros! we got our new extender, and were told the modem we had was their top of the line offering. So, back home we went and spent hours trying to get the new modem to work. Although it functioned, the satellite signal was so weak, even with the extender, that we couldn't get our TVs , Ring cameras or internet to work properly. It was a very disappointing experience. A colossal waste of time and effort. we disconnected the T-mobile modem and plugged our Verizon FIOS modem back in. Within minutes, we were back up running again.
The following day, we took the equipment back to the Destiny location. We saw Lorena again, and she was very gracious handling our interaction, even though T-mobile was in the midst of a national service outage. Lorena was calm, collected and very professional handling our return. She exhibited all the qualities you'd expect from a professional service/ technical representative.
If Lorena isn't the manager at this location, she should be!”
10AM - 8PM
4118 South Salina Street, Syracuse
Mobile Phones
“This place is fantastic - I have come here for years for all of my cellphone needs. They really know what they're doing, and I've not only bought phones here, I've also had them repaired”
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“Worked on a project with this business and the store manager Paula was an absolute gem to work with. She did everything in her power to make the project go as smooth as possible. Couldn’t ask for a better person to work with.”