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“Wonderful local family run business. These new owners are making improvements with staff and service. Keep up the great work! Very helpful, greeted me upon arrival, and offered recommendations.
Thank you for a wonderful experience.”
“This store has a lot of unusual and interesting things. I fell in love with the handmade denim jackets. The woman who works there is the creator of the jacket's. She is so talented. I love how she integrated different colors and textures on each jacket. Each jacket tells a different story. Id love to see her create jeans and pants as well. I plan on going back to purchase one of her coats in the future.”
“Deliver itself was good - the guys who came were friendly, called ahead, etc. However, when my original delivery was cancelled (probably due to a winter storm delay), I couldn't see how to reschedule on the website I was sent in a text until I opened it on a PC (vs on my phone) and the only dates were 10 days out. I did get a call (from a Utah number) though and was able to reschedule much sooner - just two days late.”
“Making returns at The UPS Store is a breeze. Their staff is super helpful and makes the process so easy. I had a package I needed to send back and they walked me through everything step by step. They even helped me with the packaging and made sure everything was ready to go. The whole experience was quick and painless. I'd definitely recommend The UPS Store for returns - they're efficient, friendly, and get the job done.”
8:30AM - 7PM
5165 Broadway, Depew
Shipping Centers
“My experience at the Broadway, Depew location was very pleasant. My wait time was under 2 minutes. The store was very neat & inviting.
Steven, the gentleman that assisted me in shipping my package was so friendly & helpful. I needed to ship a package to a friend who lives in a high rise out of state & without a secure mailroom. I needed an alternate way for the package to get to them.
Steven explained everything, answered my questions & went above & beyond to contact the out of state receiving location to alert them that the package will be coming to them for my friend to pick it up there.
Thank you Steven!”
“Trucker’s strictly follow truck routes for this location so many low bridges all around
After reaching call in this number and give them all details then they will let you know the dock”
“I have used them the last 2 years to send XMas gifts to my daughter and her family who are out of town as my son in law serves in the Military Lind-Hart is a first class business with first class people working for them Can’t say thank you enough to them If u need something sent they are your best bet Michael A Full”
“This staff is always patient and helpful. Today I had a shipping question ( usually I just drop off ). The experience and interaction was superior and shows great customer service . The store employee (121544 from receipt ) was very very helpful and I much appreciate her time and knowledge”
12 - 5PM 9 - 11AM
683 Ridge Rd, Buffalo
Shipping Centers
“Best, friendly staff in the area. Idk if the people who deliver actually work directly out of the local offices, like it appears everyone here believes, but if that's the case, they should occasionally review their carriers- random.check ups, etc.My carrier on Mitchell Pl gives me Cleveland Ave mail frequently, and he doesn't always give me, my mail. I have informed delivery and I don't always get what I'm supposed to get. But at least 2x a month Im guaranteed to get Cleveland Ave mail.However, the staff at the counter are always nice, and I have never had a single problem at this location”
“Everytime I go in, I apologize I do not know his name. Curly black hair, facial hair. Always welcomed with a greeting. Hi, how are you, a thank you, have a nice day. We all have bad days, if he has one you'll never know. His customer service is awesome.”
9AM - 2PM 3 - 4:30PM
2300 Bowen Rd, Elma
Shipping Centers
“The Elma Post Office is a nice small location. It is beautifully decorated for Christmas. The clerks are very helpful and friendly. It is always a pleasant experience.”
8:30AM - 5PM
4300 Seneca St, Buffalo
Shipping Centers
“I do a quick package drop off at the desk about 2-3 times a week. They're always friendly and, when I have questions, they're happy to help and knowledgeable.
Even though I just drop off, my alerts tell me that they scan those packages quickly.
All the post offices in the area are good, but the West Seneca office is at the top of my list.”
“Stopped in right at the time they opened - I didn't really expect a whole lot except for some tired employees just looking to get through the day and for the first time I had a happy experience - Jackie helped me at the counter, she was extremely friendly and she was also smiling. I appreciate that! It made going into the post office early in the morning bearable!”
9AM - 1:30PM
1035 Broadway, Buffalo
Shipping Centers
“Today I went to the UPS store to puck up my packages as I always do. I frequent the store often so they know me by name. I purchased a gift for my sister which I was bringing with me on my flight home for Christmas on Monday. The package was delivered yesterday 12/20 at 9:45am. I stood in the store for 40 minutes while they were looking for my package that the clearly lost. Despite me telling them I'm flying out Monday, will not be in the state , and this was a gift, this man had the audacity to tell me me I was not being sympathetic to HIM! I explained that Amazon would not refund my money because it was delivered to the UPS store and handed of to an attendant. He could care less about my concerns, the fact that they lost my package, that I would now have to spend even more money shopping for a gift, or the inconvenience. He was so disrespectful to me that another customer intervened, and he turned around and told her to mind her business. Throughout this process he still will not even discuss a refund for the items they lost and would only say I will call you Monday, when he had already been informed that I was flying out on Monday. I spend hundreds of dollars in this store every year and loyal customers do not deserve to be treated like I was treated today. I will be contacting the UPS corporate offices as well.
Update: The guy that was rude has been let go. I'm so grateful that the other staff heard me and stood up for me. I'm happy to be back at my favorite shipping provider, and I look forward to continuing to do business at this location.”
“I’ve never had issues with this location and love how close it is to me, however, I wish they would update their hours on the door sign and on Google maps to reflect they ARE CLOSED ON SUNDAYS so I don’t bother rushing on a Sunday to get over here. That’s twice I fell for the Google maps hours! They were months apart so I’d forgotten or thought perhaps it was only temporarily shut.”
“Great rates on volume moves. Customer service made delivery much easier. Updated website for order and BOL creation is easier. Adding copies of BOLs, PRO Numbers and in transit auto updates by email of shipment routing and delivery status is proactive and reduces the number of calls and follow ups and sharing info customer and consignees makes there lives easier too.Used Estes Express for years and the local terminal staff and managers have.been very helpful tour customer success.”
“I had a great experience at this FedEx! First, I called and asked if they did what I needed and Karen answered and was very nice and said they did. Then I quickly read the address on the website and saw "McKinley" so quickly assumed McKinley Mall. I walked the whole mall and then called again asking where it was and Karen gave me exact instructions on where they were located in the plaza. Once I got there Karen greeted me and helped me with what I needed. She passed me on to Sarah who was also very nice! She helped me scale down what I needed printed. While Sarah was helping me, Karen saw an elderly customer walking to the door and immediately went to the door to help him open the door and assist him once he came inside! She was so friendly and patient with him! You don't see that kind of customer service much these days!”
“Great service here! The postmaster Justin really takes care of the customers. Top notch post office and customer service. Highly recommend to go here. A+++☆☆☆☆☆”
“I lost my tracking number and was so desperate to find a package that I had sent and hadn’t been delivered! I was so worried and SURE that there would be nothing they could do, but I called and Brian worked so hard to find it for me and eventually did! Amazing customer service. My only complaint about the office is once when I went in there, the employees were not wearing masks”
“I hope my cards arrive well...I asked for international stamps but the price seemed low.
Edit: They arrived quickly, I can't believe I paid so little for the stamps while at the Cheektowaga post office the employee asked me much more for simple "labels" (which worked well). damaged one of the cards)”
“Surprised to see less than 5 stars - I've been going to this location for years and the same crew before they moved to this location.
I have never had a problem, and they have all been super polite and super helpful with all my printing needs over the years.
It is the best Fed Ex / UPS crew “I” have experienced.
Joe W”
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“Many thanks to Stephanie at the Orchard Park USPS location. She was friendly, incredibly helpful, and provided exceptional customer service.
I walked in today trying to figure out what size packaging would be best to ship the two items that I needed to ship. I figured I'd buy the box, take it home, pack it, seal it, and bring it back to ship it.
I waited my turn, and got called up. Stephanie asked me what I was trying to ship and if I knew the weight. I said I wasn't sure, but the items were in my car. She told me to go get them and we'd go from there.
Shortly after I returned from my car, Stephanie helped me pack and ready the box for shipping.
I cannot thank Stephanie enough for all her help today, and for simplifying the process on top of it. Stephanie deserves more than just 5 stars”