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“UPDATE 1YEAR LATER. everything I wrote below is still true and so much more. I so strongly recommend Ulster Savings Bank to be your bank.
This bank is beyond any of my expectations. I have dealt with banks around the country for years. The personal service and connections this bank has made with me and my family has surprised me.
This is a unique bank. They are committed to something long lost, client service, and real interactions with those who are customers. I have experienced it from every single person I have dealt with at various branches.
The manager, Missy, and the assistant manager, Zak have both made sure to reach out to me on different occasions with personal service. I am just a regular customer. I do not have a lot of money. I am not a wealthy client. And yet, they treat me as if I was a billionaire.
I wish all businesses were as good as this bank. Life for us as consumers would be heaven.”
8:30AM - 5:30PM
280 Wall St, Kingston
Insurance
“Today 04/30 I had the pleasure of being taken care of by Jafet Mendez. Initially I had to make a deposit into my checking account and Mr. Mendez took care of that transaction promptly. In addition I needed to Link Venmo to my checking account. I have Zelle but I needed to send money to my daughter who had Venmo and was not able to use Zelle. I had tried to do this myself before I entered the bank but was having difficulty. I asked Mr. Mendez if he could help me with it, as I knew the bank didn't use Venmo. He graciously agreed to help, and the task was way beyond my expectations, as it entailed many steps. He was exceptionally knowledgeable, gracious, and professional. I am very appreciative, as I don’t believe I would have completed the task without considerable frustration. Jafet Mendez is a great asset to Ulster Savings Bank. He went way beyond what should be expected to help a customer and I have a greater fondness of Ulster Savings Bank for it.”
9AM - 5PM
553 Albany Avenue, Kingston
Insurance
“Good service; we both tend to talk too fast on phone because we want to be helpful in short time BUT I have learned from being away from NYS to move, talk slower, everything I try to do slower than in the past. Yes, young Midwesterners also talk way too fast causes”
“Personalized service as in you know the people picking up the phone. Timely responses. Service as in the old ways-person to person with a team known for years. Qualifying discounts offered.”
“Jon was very helpful and walked me through everything I needed to add a vehicle to my policy. This is my first interaction with them since my agent retired. I am very happy with the new office!”
8:30AM - 6PM
3047 US-9W, Saugerties
Insurance
“As someone new to the area I did some research before opening my local bank account. I have to say my experience today at USB lived up to their other five star reviews. Super friendly, took the time to explain everything, found me the best option, and I walked out of there with a debit card and printed personalized checks
Products are important but the personalized service and the access the team provides stands out from the large national banks where you're only a number and from the all the institutions that try to upsell you products and services you don't need.
Highly satisied new customer!”
“Dina and the front desk lady helped get me insurance in just two days. I couldn't be more happy with the service I was provided. They were extremely nice and understanding of my situation. I was out of work and they sped up my application as much as they could. What a great company. Thank you so much guys!”
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“This is such a great agency! I called today with a very specific problem and Maxwell was so helpful; really knowledgeable and patient! If you’re looking for an insurance agency, please Mike Mills and his team.”