Capital One Bank offers a mix of experiences for its customers. While some have faced issues with ATM machines retaining checks, leading to inconveniences and delays, others have praised the friendly and helpful staff. Customers have noted the helpfulness of bankers like Dee and Yenis, especially at the Rego Park branch, where assistance was readily available. However, some branches may be short-staffed, impacting service. Overall, many appreciate the ease of using the app and the ability to open a checking account at a young age, highlighting a positive aspect of banking with Capital One.
I walked in thinking it was going to be pretty bad based on the reviews i had seen but overall, it was great. Pretty quick and simple, the moment i sat down, I was asked multiple times if I needed help and they were quick to get me someone. The easiest and most fastest way of getting help.
May 2026
Absolutely one of the worst Capital one locations! Too many reasons to list.
May 2026
Overall very pour branch there is a reason they are 2 stars on google because they are that bad. They make no effort to improve wait times and simply don’t care if they have 20 people waiting in line. IF you must come to this branch prepare like you are going to the DMV.
