CARSTAR Agor Collision Penfield is highly praised for its exceptional customer service and quality auto repair work. Customers have reported their experiences as the best they have had when dealing with car repairs, noting the kindness, patience, and empathy displayed by the staff. The team is commended for their clear communication, ensuring that clients are informed about the repair process and timelines. Many reviews highlight the efficiency of the service, with repairs completed within promised time frames and to a high standard. The facility has also been recognized for its ability to work seamlessly with insurance companies, helping customers navigate claims and settlements effectively. Even customers who did not incur costs for repairs have expressed satisfaction with the service provided. The excellent results of repairs, including work on hail damage, have left customers pleased with the appearance of their vehicles. Overall, CARSTAR Agor Collision Penfield stands out for its commitment to quality work and respectful treatment of clients, making it a trusted choice for those in need of collision repair services.
Awesome!! The manager, Mike is phenomenal!! He will do whatever he can within reason to help make things as painless as possible for the customer!! And the work they did on my car was top notch!!! Thank you so much Mike!! I hope i don't have to see you again but if I ever need body work I'll be back!!!
May 2026
Excellent service! Helped me deal with insurance, which I am not used to. And, car looks like new! I definitely recommend this place.
May 2026
Great customer service at Carstar! Mike was amazing! He was professional,friendly and courteous! Mike is such a pleasure to deal with!
