AT&T Store in Rochester offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide 5G service. The store's staff, including Charlie Howard, Felicia, Tim, Norm, and Charles, are praised for their exceptional customer service, knowledge, and ability to resolve issues in a timely manner. Customers appreciate the convenience of having a physical store to visit, as they find the in-person experience more helpful than the phone-based customer service. Overall, the AT&T Store in Rochester is a reliable and customer-focused provider of wireless solutions.
Felicia was very kind in assisting me getting into my new phone when my partner of 40 years passed away.
March 2026
I would like to give a big shout out to Charles H @ the Jefferson Rd location. This individual is extremely friendly, and efficient. His patience and positive mo-jo assisted me in getting all my data, contacts, msgs etc.. on my new S26 ultra device transferred over. Much appreciated!!!!
March 2026
Charles is nice everytime I come in to pay my bill. I had surgery on my knee, he held the door for me while going out the store. Real gentleman Thanks Charles
