AutoZone Auto Parts on E Main St in Rochester, NY, stands out for its excellent service and knowledgeable staff. Customers frequently commend the employees for their courteous and helpful nature. One employee, Sean, received special praise for his friendly assistance while installing a wiper blade, showcasing the store's commitment to customer satisfaction. Another employee, Sheffield, was noted for his professionalism and helpfulness, especially during a battery test where he provided valuable advice rather than pushing for a sale. While many customers appreciate the store's nice selection of auto parts and accessories, some reviews mentioned that staff training could improve, particularly in handling specific product inquiries. However, overall, the staff, especially individuals like Kurt, Sheffield, and JR, are recognized for their willingness to assist and solve problems efficiently. This combination of friendly service and a good range of products makes AutoZone Auto Parts a preferred choice for many in the Rochester area for all car needs.
Needed brake pads and rotors and calipers & full synthetic oil as well as filter they we're very helpful with what I needed and quick with having everything together made my experience with this auto zone so fast and easy
April 2026
Super quick and solid service. One of my windshield wipers fell off 2 minutes down the street and Dennis R took care of me super quick. Even came out and put them on for me and cleaned my windows. He was awesome! Thank you Dennis.
March 2026
Staff is usually very friendly and knowledgeable. Can chat with the staff every time im in! They always have the right parts for me, or I can order through them! Quality parts and quality customer service.
