Cricket Wireless Authorized Retailer provides friendly and professional service. Staff members like Kelson and Maria are praised for their patience, multitasking, and helpfulness, even during busy times. Kelson assisted with setting up a phone and resolving number transfer issues, while Maria helped a customer get a new phone and set it up, all with a smile. Customers appreciate the staff's dedication and positive attitude. Some concerns were raised about not being fully informed about insurance options, especially after a cracked screen incident and an upgrade. Overall, the store offers attentive service and values customer feedback.
Kelson was awesome! He helped set up my father's phone and then looked into issues with transferring my number. He was multi-tasking with other customers and never lost patience with anyone, was completely professional. A truly outstanding experience! I'm very glad I came back to Cricket!
August 2023
We appreciate your visit! We always want to give smile-worthy service. Your feedback is a very valuable part of that. Thanks for the 5-star rating!
August 2022
Went in with cracked screen after only 4 months .instead of using the insurance to help me fix a 4 month old phone. Did an upgrade. Now they are charging me $8 a month for insurance I never use. Nice enough people but not happy about not informing me of options
