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11AM - 7PM
1705 Crittenden Road, Rochester
Electronics
“Switched over from another carrier, and made it incredibly simple. They walked me through the new plans, helped me choose a great phone, and even installed my screen protector. Friendly and professional service 5/5”
10AM - 7PM
3170 Chili Ave, Rochester
Electronics
“I had a great experience at the Verizon store on Chili Ave in Rochester the other day. I walked in expecting the usual long wait and confusing phone plan talk, but Nathan, the rep who helped me, completely changed that. Right away he greeted me and asked what I needed, and I explained that my phone had been acting up and I was thinking about upgrading but wasn’t sure what my options were. Nathan took the time to walk me through a few different phones and plans without making me feel pressured to buy the most expensive thing. He even showed me a couple settings on my old phone that I didn’t know about and helped transfer all my photos and contacts when I decided to upgrade. The whole process was smooth and honestly way less stressful than I expected. By the time I left, everything was set up and working perfectly, and Nathan made sure I knew how to use the new features before I walked out. Definitely one of the best customer service experiences I’ve had at a phone store. ?”
“The techs at Dave's are always very helpful answering all the questions I may have. They are very patient with a technology dummy like myself. They're good people.”
Electronics
“I had a small TV to mount in an apartment, and wasn't sure if I could find anyone to do a small job. Leader did a great job for me. They're efficient, professional, great to work with, and they placed it perfectly on the wall. I really appreciate it, thank you!”
“Extremely helpful, I was guided through an extremely complex problem skillfully and quickly and had all my issues sorted out. Would definitely recommend this location.”
“Excellent on the spot service from Tim to help a disabled man. When his phone was accidentally destroyed. He was patient with us helping us get a new phone and his information carried over. As a caregiver, patience and kindness is appreciated. We switched to Cricket and are happy we did.”
“Stan man. Stan is a workhorse wizard who has the best stories. He'll do jobs that Apple won't bother with, and that other repairmen can't solve. Stan. What a guy.”
“They do great everything. This one guy idk his name ill have to ask. He's Egyptian, he's so good at his job and always helps me to get my phone right and set up.”
10AM - 7PM
1683 Mount Hope Avenue, Rochester
Electronics
“Mohammed was great!!!! Really helped my daughter and I out with getting her a new phone. He went out of his way to save us money and he was funny to!!! won't go anywhere else!”
“They are Amazing 🤩 so, knowledgeable about everything. Anything I need help with they always have the solution or answers. The best thing is.. if there is any other additional information or something else that they can help me with to help me save money or anything like that they let me know! A lot of places don't and he's always smiling 😊”
“I got my phone from this place 5 years ago and they are awesome... Just got a virus on my phone today and the kid working there was amazing and knew exactly what to do.... MetroPCS is also cheaper that TMobile and they use the same towers... Just go to this place instead.”
“Of the three Metro stores in the area I visited in a short amount of time to fix a myriad of phone issues, I found the employee at this store to be the most helpful and the best one at helping to communicate things in ways I could understand, since I'm phone dumb. He also seemed to be willing to give me honest answers for better or worse, which definitely fostered trust for me. I regret I didn't catch his name, it had been a long day.”
“I visited today with a ring we found that we thought for sure was gold...soft like gold 22K insignia And tested it on ceramic!!! They did a chemical test and apparently it was not gold!!!.... on the hunt to figure out what it is!!”
“Cassandra, who works at the Cricket store across from the McDonald's on Clinton Street, is known for her excellent customer service, kind heart, and good nature. Thank you, Cricket, for employing this type of employee.”
Open 24 hours
1660 Elmwood Ave, Rochester
Electronics
“This 7-Eleven is in a remarkably convenient location with incredibly friendly staff who always brighten my day. The parking lot is spacious, though you'll want to dodge some major potholes. It’s usually busy, but they move fast and run great sales. A solid, reliable stop despite the bumpy lot!”
“Big thanks to Mike at MetroPCS on Goodman. He really went the extra mile to help me fix the issue I had with my home internet. Definitely will go back there for all needs with metro ☺️”
7:30AM - 4PM
295 Mt Read Blvd, Rochester
Electronics
“We just had AAA Sound & Video redo our 3 conference rooms with 85 inch televisions and a control panel. The system controls are extremely easy to use, so our secretaries and staff can start everything up. They left the area clean and everything is working great.”
“Kelson was awesome! He helped set up my father's phone and then looked into issues with transferring my number. He was multi-tasking with other customers and never lost patience with anyone, was completely professional. A truly outstanding experience! I'm very glad I came back to Cricket!”
“Incredibly nice and helpful. I didn't even use their service but they helped troubleshoot some issues for free over email. Would absolutely use them for everything in the future.”
“Thank you Mario, I went to 3 different places to try and get my phone fixed and I knew it was something simple with the processor I was quoted wild prices and some told me they couldn’t help but… Mario went above and beyond to fix the problem I’m talking about full on focused ? even tho I knew it’s something they don’t really fix he ended up getting it fixed for me and helped me add another line for my business practice it my guy
Btw-I offered him a tip he declined that’s what you call great customer service”
10AM - 7PM
1378 Norton Street, Rochester
Electronics
“I had to get new hearing aids and I wasn't able to pair them to my phone. I originally went to the Cricket store on Ridge Rd near Hudson, that guy wasn't any help at all. But the store on Norton, the man there was incredible! His name was Josh, he spent probably 1hr trying everything he knew to get it to pair and nothing worked. I really needed to get the app to work, so I decided to get a new phone. Josh set it all up, transfered everything over, then helped me to pair the hearing aids whiched worked! I was thrilled. I think Josh definitely went above and beyond in helping me. He was very polite, had patience, and a great sense of humor. He was very entertaining lol. I would give him 6 stars if I could. Thank you Josh! I am so happy that I can finally use my hearing aids with my phone! Very grateful! Cricket you have a good man there!”
“This Target location seems to have gotten a bad rap - especially by my own mother. My husband, daughter and I were in the area visiting my mother recently and stuck at the worst Holiday Inn on earth right next door, we popped in to grab some items we needed. I found this Target was just fine - a typical Target store and typical staff. I honestly have no complaints about this location at all.”
8AM - 10PM
3181 Chili Ave, Rochester
Electronics
“The restock of pokemon products were well stocked. Everyone was kind and helpful. Walmart should learn a thing or two from target and best buy but they won't.”
“When i have gone here the store is always under some sort of construction or repair. Too bad I dont go here anymore unless they are the only store with what i need on doordash. I dont give my money to businesses like this.”
10AM - 7PM
620 North Clinton Avenue, Rochester
Electronics
“I came in rushing the other day and because I was so busy with Easter I forgot to pay my bill. With rushing for a job interview I grabbed the wrong card (thought I had my ESL card) I was $5 short and was going to just bring it back but the guy at the front covered it for me. There are still good people left in the world :) how sweet! Thank you so much again, Cricket is where it's at!”
“I had an amazing experience at this Metro store. The staff was very friendly, professional, and patient. They took the time to answer all my questions and helped me find the best option for my needs. The customer service was excellent, and I really appreciated how welcoming and helpful he was.”
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“Josh is very nice even helped me with stuff outside of selling my devices. I made the switch to Android and sold my iPad and apple watch here. Quicker and easier than fb marketplace.
Thanks!”