This Dollar Car Rental location has closed

1200 Brooks Ave, Rochester NY 14624

About Dollar Car Rental

Dollar Car Rental at Greater Rochester International Airport offers affordable and flexible rental options, including premium vehicles from its Prestige Collection. Customers can save by prepaying their rental. Experiences at this location vary. Some customers report amazing and efficient service with no lines, occasionally receiving complimentary upgrades to vehicles like a Camaro or a Tesla. Many describe positive interactions with helpful agents who resolve issues, such as waiving fees or providing credits, when approached reasonably. However, other reviews note inconsistencies. Issues include not having the reserved car category available upon arrival, sometimes resulting in receiving a different vehicle class, like a compact instead of a full-size. Wait times can occur, and occasional errors with fuel tank levels or mileage charges have been reported. While some customers initially hesitate due to negative reviews, many conclude their trips without extra charges and with good vehicle condition. The location is noted for working with customers to address concerns, leading many to plan to use their services again.