Enterprise Rent-A-Car

Enterprise Rent-A-Car, Car Rental
Hours: Enterprise Rent-A-Car offers a range of services for travelers, with thousands of locations available worldwide, including at Rochester Airport. Customers have experienced both positive and challenging aspects of their rentals. Many appreciate the ease of booking online or via the app, and last-minute rentals are often accommodated, even with changes in location and timing. However, some reviews indicate that the service can be slow, particularly due to limited staff at busy times, leading to long wait times for customers. There have been reports of issues with vehicle cleanliness and availability, such as not finding the reserved luxury vehicle and encountering dirty seats and windows. Additionally, customers noted that the "Pass the Counter Option" was not available at the Rochester location, requiring them to return inside the airport after initially expecting to pick up their vehicle directly. Some vehicles also had modern features, like USB-C ports, which caused confusion for those with standard USB devices. Despite these challenges, many customers express a willingness to continue using Enterprise due to their generally positive experiences and customer service.

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1. Rochester, New York