FedEx Ship Center in Rochester, NY provides shipping services, packing supplies, and boxes. Customers can have shipments held for pickup or schedule residential deliveries. The service is generally described as wonderful, great, convenient, and cost-effective, with staff noted as friendly, helpful, kind, and exceptionally helpful. However, the organization suffers from awful communication, leading to instances of wasted time when promised services like document copying are unavailable. A common issue is waiting in line for at least 10 minutes, with a suggestion for an express lane for prepaid drop-offs. The parking lot is frequently criticized as horrible, filled with stones, litter, dirt, debris, and trash.
Lots of parking. Quick trip. Knowledgeable people.
June 2025
Ok. The normal counter person was not working, so it took a little longer than usual. The shift change was happening and all these people came in to load trucks or whatever. No uniforms, and some people looked dirty and were wearing pajama bottoms. Typical rochester fashion I guess.
April 2025
What I ordered came on time, no damage, great service.
