The UPS Store in Rochester offers expert packing, shipping, printing, and mailbox services. It is locally owned and operated. Reviews note the staff are awesome, very sweet, professional, and kind. Employees frequently go above and beyond, showing great patience and thoroughness with every customer. They are helpful and take their time to assist, even with new processes like QR code returns. While one location can be understaffed, the service is consistently described as good and very professional. The team's kindness and patience do not go unnoticed by customers.
I had a pre-printed shipping label to return brake parts to RockAuto for core credit, but the package weight exceeded the label’s weight. The staff assured me that the package would be delivered to RockAuto regardless - THAT is CUSTOMER SERVICE!
August 2026
Laminating - got it done quickly and effortlessly 🙂
July 2026
I always use this store for my returns. They are polite and efficient.
