About Hertz Car Rental - Rochester International Airport
Hertz Car Rental at Rochester International Airport provides a convenient location with a wide variety of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. The experience, however, can vary significantly according to customer reviews. Many customers report complete satisfaction with the service and ease of renting, noting the staff can be exceptionally helpful and skilled, resolving issues quickly and professionally to assist with travel plans. Instances of staff going above and beyond, such as retrieving forgotten items to help customers make their flights, are highlighted. Conversely, other reviews point to notable frustrations. These include long wait times, not initially receiving the specific vehicle reserved—such as an EV—and receiving vehicles with mechanical problems, like a battery failure or a worrisome wobbling sound. Some customers express that vehicles should be better maintained and not rented out with mechanical damage. There can also be unfamiliar charges on the contract and a non-refundable reservation policy that complicates exchanges or cancellations. While some rentals ultimately result in a positive experience with a great vehicle, the summary indicates that Hertz at this location needs to more consistently maintain its vehicles and uphold its reputation to match the money it charges.
Had some issues originally but Satti handled them and made it a pleasant experience
October 2025
When we arrived at our appt time they were sold out of vehicles and had to wait 2 hrs to get one along with 20 other people in the same situation. Terrible.
October 2025
Car was not cleaned well to remove prior driver smoking smell.
