Land Rover at Rochester provides outstanding service with an attention to detail that is top notch. The staff is super helpful, friendly, and professional, often remembering customers after just one visit. They pride themselves on getting things right the first time, taking the time to explain any issues and what needs to be done. The service department handles situations promptly and professionally, even complex issues other dealers could not fix. Customers report a great experience with the sales process, describing it with zero pressure and extraordinary trust, making the purchase quick and easy. The team is quick to get vehicles in and back out, offering honest recommendations on what needs immediate repair and what can wait, earning significant customer trust. While some customers note a desire for courtesy vehicle availability, especially for those who live far away, the overall sentiment is highly positive. Many customers recommend the entire team and express intent to bring all their vehicles here for future service, citing better service and quality compared to other brands. The experience leaves customers feeling heartwarming and well cared for.
Landrover of Rochester has provided outstanding service on every visit and I would recommend Ian and his entire team to work on my vehicle at any time. Their attention to detail is top notch.
August 2024
Fantastic experience as always. Tim Ferris is one of the best! Very much enjoying my new Range Rover Sport!
June 2024
Great experience staff is super helpful and friendly. They take the time to explain any issues and what needs to be done and they pride themselves on getting it right the first time. All staff is super friendly and remembered my name after 1 visit.
