Jaguar Land Rover Rochester by Piehler is a locally owned family business since 1952. The staff is knowledgeable and friendly, with service advisors who put together efficient service packages. They do a great job on vehicles, cleaning and washing them after service. The parts department is noted as helpful. In one instance, a technician promptly fixed an issue for an out-of-town customer, demonstrating a helpful attitude. However, it is a small dealership with no perks like loaner vehicles for those who did not purchase there. They offer a shuttle service, but it can be unreliable, having forgotten a customer who eventually needed to call. The business prides itself on customer experience and aims to earn respect and business for generations.
I had a great experience purchasing my new vehicle at Piehler. The staff was knowledgeable and friendly. I would purchase from this dealer again.
October 2023
They did a great job on my vehicle, they even clean the car and washed it, also the service advisor was able to put together efficient service packages. Also when I service my vehicle on my own I want to give a Shut out to Marcelo awesome guy in Parts department for always helping me out!
March 2023
They did a great job on my vehicle, they even clean the car and washed it, also the service advisor was able to put together efficient service packages. Also when I service my vehicle on my own I want to give a Shut out to Marcelo awesome guy in Parts department for always helping me out!
