The Rochester Airport Marriott is a good hotel right by the airport with a superb and accessible location close to everything. Reviews highlight super great service, with friendly and attentive front desk staff across all shifts, amazing cleaning staff, and very nice bartenders. The rooms are clean and the maintenance staff works hard, though the property is getting a little older and is past needing refurbished. Some guests noted slow, old elevators and occasional maintenance issues. While there were isolated reports of poor customer service, other experiences describe management going above and beyond to resolve concerns. The hotel receives high marks for service and cleanliness, with a tasty restaurant and decently priced drinks.
Excited to stay at Marriott after cancelled flight. Highly disappointed to find old hotel in need of update, restaurant and club room not open, all a bit shabby. Typical of all Marriott properties these days: upkeep and quality in no way what the Marriott brand USED to represent.
February 2026
Room stayed in the low 60 even though I had the heat set to 72. Bathroom door had obvious signs of damage. Toilet seat was loose.
February 2026
We had the best bartender and waitress at our stay, request Alexandrea! I would give her more stars if I could!
