Valley Cadillac, an independently owned dealership in Rochester, NY since 1936, offers a wide selection of new, certified, and used Cadillacs, as well as various used cars and trucks. Customers consistently praise the dealership for its exceptional service and knowledgeable staff. Reviews highlight the helpfulness and friendliness of sales representatives, such as Alecia and Kaya, who go above and beyond to assist customers through the purchasing process. Many buyers appreciate the seamless communication, especially for those traveling from out of town. The service department also receives positive feedback, with customers noting the thorough assistance provided by staff like Joe. Longtime customers, including those who have owned multiple Cadillacs, commend the dealership's commitment to outstanding service and the personal connections they build with representatives like David. Overall, Valley Cadillac is recognized as a trusted and reliable choice for anyone interested in buying a vehicle.
Paige ,my service advisor at Valley was very understanding and helpful. She kept me informed throughout the process of having my vehicle serviced and made the experience as stress free as possible.The whole service team was great from getting the car in and written up to getting me a loaner to drive
December 2025
Abbey and Devon in service are the best and always take great care of me 10 out of 10 every time
December 2025
Dan and his team are great! They are knowledgeable about their vehicles. We had the please of working with Shaq. They made our experience an easy smooth transition and the best part is they work with honesty, integrity and respect. Those qualities go a long way! We will be shopping here again!
