The Cellular Sales Verizon store on University Ave provides an exceptional in-person wireless experience. Customers report receiving amazing, great, and fantastic customer service from a consultant who is wonderfully kind, patient, and helpful. This consultant is described as a real pro and an expert at solving phone problems, explaining details with an astounding attitude. Assistance includes help with upgrades, resolving phone and text message issues, switching auto pay, and notifying customers of great deals on new phones. The store also offers help with Apple iPhone, Samsung Galaxy, and Motorola devices, along with wireless accessories, Verizon plans, and the latest promotions. Customers enjoy coming back to this location for the reliable service.
Just replaced my iPhone 11 with a 17 Pro. Billy provided exceptional service. Very thorough, knowledgeable, friendly, patient, no pressure and professional! Took the time to make sure my new iPhone was completely and properly set up. Thank you!
February 2026
Michael Puglia at Verizon on University Ave, Rochester NY was so helpful setting up my new iPhone. Knowledgable & courteous with my questions. Thanks Michael! Judy
December 2025
Savenia was amazing!!! Very personable and her personality is amazing :) Thank you so much for helping my mom with her new IPhone
