Beautiful furniture - terrible customer service. So comically bad / incompetent CS team that I sadly won't be returning.
August 2023
Would not recommend. Customer service is horrible. Placed an order and was told both items were arriving together. Only one came. Store has no explanation and barely answers the phone. It is nearly impossible to get a call back. Please order online instead and avoid this location at all costs. We will never shop here again.
August 2023
Bought a $16k sectional and the thing looks terrible after 3 months. Cushions sagging and upholstered sections have ripples in them. Concierge service is a joke. Been trying for 2 months to get this fixed or refunded and they stonewall and don't return calls. Manhasset store manager is a ghost. DONT BUY HERE.