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“I just had a lovely experience with Jake who was a tremendous help this morning.
He went out of his way to be patient and professional.
He's a great asset to your business.”
“I was in a huge rush - the team was incredibly helpful, responsive, kind. Could not have asked for a better experience. When I think about what I really want in a customer service experience, they hit every mark.”
“The staff are ALWAYS very helpful & professional & same staff, maybe senior staff, but regular for years! Not a fast turnover at all? Which suggests to me doing something right & always kind in greetings & pleasantries! Very much appreciated in these stressful times!”
“Moved from PO Box and couldn’t be happier. The customer service is FAR above and beyond. They even made a delivery to a restricted international address that USPS couldn’t.”
“I take great joy in writing about my experience about this branch of UPS store at 177 East Main St,
Store # 4992, New Rochelle, NY. The whole staff is always courteous to everyone whether the store is full of customers and very busy of if it’s one Customer. They work smoothly and has an always smile for everyone. Regardless of what question a customer has, it’s never a bother to them and they always have the right answer. I live in the Bronx and yet I go to this store which is miles away just because of the customer service that is second to none.
I hope that management appreciate the staff at this branch. They deserve bonuses. Their customer service is top of the line especially THOMAS.”
“This UPS Store feels like my second home because I’m there so often. The staff is always helpful, friendly and incredibly quick. Even when it’s busy, everything is easy and stress-free. Highly recommend this location!”
“Went here for an amazon return. Friendly staff, this was my first time doing a amazon drop off. A staff member show me where the drop off area located and explain to me about QR code and receipts. Great service.”
“The most important reason for my rating is the unbeatable efficiency. Even though the store was busy, the staff managed the line quickly and had my package labeled and processed in under two minutes.”
“I had a great experience today at UPS thanks to the gentleman who assisted me. He was incredibly kind, patient, and took the time to help me with sending my letter without making me feel rushed or confused. His professionalism and friendly attitude truly stood out. It’s not always easy to find customer service like this, and I really appreciated how helpful and attentive he was throughout the whole process. Thank you for such excellent service!he told me his name but I totally forget I think he said Shami or something like that.”
“Getting ready to sell your home is a pretty big undertaking! Barbara came to our house, looked around and put together a plan to get us uncluttered, organized, staged and ready for our open house in 10 days! Diane, executed the plan and worked side by side with me to get this very big job done. Having support and help through this quick and exciting change was amazing. We would not have been ready without A Nu Start NY. Barbara is a professional at this craft! Thank you”
“The 2 gentlemen that work there are very kind and they are patient. I have gone several days this week around 3 pm. No doubt it’s been a long day for them but they are so helpful. I totally appreciate this.”
“I am very happy with the service at this post office. The staff always greets me with a smile and quick service. I go there regularly to send out packages and have to say the one employee Ash is always very friendly and welcomes everyone with a smile and wishes everyone a great day as they leave. I will continue to bring all my mail and packages to this location just based on the customer service alone”
“The folks here are very helpful. Nike/Nate (I’m bad with remembering names) was extra helpful and worked with me to figure out a unique shipping situation. Thank you. I always come here.”
“Always a pleasure coming here, easy, convenient and fast. The guys here are good at what they do, knowledgeable and friendly.
Most of the bad reviews here are from the customers/people in the area who are just difficult people or they just don’t understand how things work, I’m a regular here and have seen first hand multiple customers be difficult with the guys here when they are simply just doing their jobs, this place is great, the only thing I tell people to look out for is they can’t take UPS or Amazon QR codes and they don’t have access to FedEx Accounts there.
Other than those two things I highly recommend this place!”
“Just want to give a Thank You! To the UPS store (especially Scott!) on Shore Rd. They’re always so patient and kind - I go in there at least 2x a week between business and personal - and there is never a time I’m in there that they aren’t friendly and fast - all while putting up with all of us and our crazy returns.”
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“I cannot thank the staff of the Rye UPS store enough! My elderly parents and I came in needing to sign some complicated documents requiring witnesses and notarization. Despite the other duties and responsibilities on the store, the staff were patient, kind, and thoroughly professional. I am very grateful and highly recommend their service!”