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“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“I was so frustrated with trying to take care of my problem online that I finally went into the store. Brazil had my problem settled in 10 freakin minutes (the wait was 20). Ive been with T-Mobile since sprint got bought out and this has been by far my best experience to date, hands down!
Brazil you flippin rock!”
“hello I just want to give five stars to Cynthia. I came in here a couple of days ago. I had my phone was hacked. She did everything so quickly professionally and no mistakes and she was really great. I just wanted to give some kudos to her thank you.”
“Jai'shaun was patient, experienced and helpful! He tried working out the glitches I was encountering on my old phone, even calling on Manager, Mike, for added assistance. Once it was determined that a new phone was my BEST option, he explained what would be a good choice to fit my needs. He followed through on everything we discussed and encouraged me to come back at any time with questions or concerns...very pleased with the experience...thanks!”
“I want to take a moment to recognize Trey for the outstanding service he provided. From the moment I walked in, he showed professionalism, confidence, and genuine care. He didn’t just help me—he made sure every single detail was handled perfectly.
Trey went above and beyond anything I expected. He was patient, knowledgeable, and took the time to explain everything clearly without rushing me. It’s rare to meet someone who takes that much pride in their work and truly puts the customer first.
Because of Trey, my experience with Verizon was not just good—it was exceptional. He represents exactly what great customer service should look like. Verizon is lucky to have someone like him on the team, and I strongly believe he deserves recognition for his effort and dedication”
“Samier was astounding at helping me. I switched from Verizon and I am now saving over $50 a month and the service has been better. Highly recommend coming to this store.”
“What incredible service!
I was the least ideal customer in the sense that I walked in with a broken phone from a different provider, no knowledge of my own pins or answers to my security questions (I had had the phone for about 5 years then and couldn't remember a thing) and despite all of this, (Dr.) Mr. Raza was incredibly kind, patient, knowledgeable and efficient.
I walked out with a lovely, modern new phone, a less expensive plan (I believe $50 for good quality unlimited service) AND my first months payment was included in the total; so far the provider has been a great.
Quality attention to a desperate customer goes a long way! I cannot emphasize more on how much I appreciate Mr. Raza's patience and persistence. I look forward to recommending the Poughkeepsie store and the overall company to my neighbors; I will be switching my mom to Total next month!”
“The owner of this Boost Mobile was very helpful and for future reference I will refer this location to all my family members and friends. Thank you Mr Parker for your assistance...”
““Brian was very helpful and provided excellent customer service. He was knowledgeable, patient, and made the process easy. I truly appreciate his assistance.””
“I recommended coming to this store if you would like an easy pressure free customer service experience. My mothers phone went a bit crazy and we didn’t realize why, but thanks to Jay, we found out it was infected by a virus which left her information vulnerable and was also the cause of the low efficiency she was experiencing. Jay was friendly, patient, knowledgeable and provided the best customer service experience I’ve ever had a phone store. Thank Jay, we will be your customers for life!”
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“Patty was exemplary. We gave her several time consuming, complicated and very frustrating projects to do and she completed them successfully and with great phumor and professionalism. We are very, very grateful.”