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“I needed tiles from an original purchase from 15 years ago- the minute I walked in and showed Anna the tiles, she identified them immediately and was able to find a source to get the tiles that I need to make my repair.
Very professional and very pleasant plus I got the results I needed.
Thank you very much no hesitation to recommend you and use you in the future.”
“This company!!! My daughter has thoroughly enjoyed each item! Not to mention their customer service is honestly above and beyond!! I'm happy to support this company!”
“Very convenient, with no long lines at all. They have a huge variety of products. I live in Queens and there is a Costco right near my house, but I still try to come shop at this location specifically.”
“After shopping at Costco noticed tire light was on. Attendant graciously fit me in and repaired the problem in 30 minutes. They were friendly and helpful, even taking time to explain the problem.”
“Totally addicted… great deals, best return policy on the planet. I have to go a minimum of twice a month or I have withdrawal. I don’t want to bad talk the competition, but BJ’s, Resteraunt depot, Sam’s club is no competition. The winner and champion!!”
“Pretty solid Costco with a pharmacy, vision center, hearing aids, and tire shop. They also have a gas station that closes about an hour after the warehouse. The gas station is not beside the Costco, but across the shopping center”
“Pros:- mango smoothie is available at this Costco!! $2.99 The mango smoothie is not available at the Garden City Costco and in Queens currently - return checkout is really fast - clean inside - some of the items are different than items in the New York City Costco- cheaper by a couple of dollars here for some items Cons:- smoothie tastes sour and it tastes like a lot of oranges and old mango because it's dark in color. Overall, I would come back it's a great Costco to shop!”
“My family and I had a disappointing experience here yesterday, but it doesn’t take away from the fact that this is still a great Costco. We've been shopping at this location for about 30 years.
We've made friends with some of the staff over the years. The vast majority of employees have always been kind, patient, funny, and welcoming, which is why I'm still leaving five stars.
However, I want to mention an interaction that was upsetting. Yesterday, only a few minutes after we arrived, my mother and I stopped to look at some skirts. My mother held one up to check the size, handed it to me, and I folded it neatly before putting it back. I also looked at one myself, folded it, and returned it to the table.
An employee had been standing nearby watching us the entire time. She appeared to be glaring at us. She remained close enough and imposing enough that my mother and I commented on it to each other in Mandarin because it was unusual. As we were leaving, she told us that we had ruined the display and that the mess was our fault. When my mother replied that we had just arrived and had folded everything we touched, the employee spoke to us in a hostile tone and walked away before we had a chance to respond.
And I didn't respond well. Feeling upset, I intentionally unfolded the skirts I had just folded and ruffled the stack. That was my choice, and I regret it.
My entire family has worked in retail or customer service. We understand how difficult those jobs can be, and we've always tried to be respectful of employees - not leave things untidy. Being accused of making a mess we hadn't made and being spoken to that way was unwarranted. And made my family upset enough that I'm writing this today.
I hope management can remind employees to not take their stress out on shoppers.
Aside from this one incident, we've had consistently positive experiences here over the years, and I hope this remains an exception. I'm also sorry for losing my temper and taking it out on the stack of skirts.”
“They are very nice and professional. Ginny is the best, at least from the people I interact with. They work efficiently, wait time is not bad even when they are busy. They help you obtain prescription for refill when needed and never messed up my prescription/medication. Just because it’s Costco does not mean medications are cheaper, some common medications, yes but I am finding out that come medications are more expensive at Costco than some pharmacies.”
“This is the least busiest Costco in Long Island. You can always find parking but you may have to park farther away from the entrance. The recycling area has only one plastic and can machine working but everything else seems to be fine. The check out area isn't as big as the Westbury or Melville locations but they do move quick. The best part about the Commack location is that they have gas pumps! You can pay with your Costco Visa card or with your membership and another form of payment. Highly recommend if you need to refuel!”
“Ordered a selection of Pashimas as Mother's Day gifts for our residents in an Assisted Living Facility.....was VERY happy The quality of the pieces were well made with a beautiful selection of colors - and designs. All recipients were very happy and many wear daily. Thank u Grace and staff It was a pleasure!”
“Every ordered item is always on time and perfect. The bakery items themselves are fresh and I haven't encountered any issues with stock, or a bakery staff member that wasn't willing to go the extra mile for me or the wife. Excellent!”
“Suzanne who handles pickup orders is such an incredible person that I felt the need to leave a review solely because of her. She is so polite, helpful and has a great sense of humor. I look forward to her assisting me every single time I’m there! Thanks again for being so awesome and somebody give this woman a raise because she deserves it! She’s the type of person that leaves a lasting impact which makes you want to go back.”
“Kristi was an absolute lifesaver when my first pair of glasses needed a major adjustment. She’s incredibly kind and made me feel at ease right away. Not only did she fix the issue quickly, but she also went the extra mile by adding notes to my file in case I need any future lens adjustments. Thank you, Kristi, for your care and attention—I’ll definitely be requesting you from now on!”
“They have good products. I just feel unsafe at any RD I go to with forklifts driving real fast and not really being careful not to hit someone. You have to watch out and step out of the way. Bjs has a second person in front guiding and going slow.”
“Incredible customer service each time. I've had to bring both of my cars in over the past two months and I can't thank them enough for how helpful, patient, efficient, and informative they are. Big thanks to Dan and Jason who were usually the ones helping us out whether it was ordering tires in store or during our actual appointments.”
“Typical BJs, always stocked and service is friendly. I had my tires done while I shopped and they did a really good job for the price. Well worth the membership price and much less crazy than Costco.”
“Erick Who is in the bakery and always helps me. I order a lot of cakes from there and he always makes them perfect and always there to help me with a smile. Philip is always at the door to say goodbye and have a great day always with a smile and Denise and Linda are always near a customer service when I have Problems to help me through them thank you for having an awesome store in Deer Park.”
“Very helpful. The online order team had all my items prepared and waiting at the requested time. I made an error with my order and customer service was very helpful”
“I am so happy that there is a Bjs so close to me in Commack. It's such a great store. I go in from everything from eggs to appliances to summer on winter products. It is so friendly and everyone is so helpful there. I would recommend going to the Commack Bjs also due to the fact that it has a gas station.”
“I wanted to share my positive experience that I had with Glynna, who works at the customer service desk. Glynna deserves to be recognized and praised for the upmost caring and genuine customer service she displayed to me on Sunday 9/28. I came in to purchase Disney gift cards & for some reason my new credit card kept cancelling the transaction due to potential fraud. I ended up having to call my credit card company, who assisted me, but took way longer than I had anticipated. Glynna was beyond patient, caring and understanding. Eventually we got the situation resolved and I was able to purchase my gift cards. I truly believe that Glynna’s patience in this situation helped me remain calm. What a caring human being you have working for your company. You should be so proud! Thank you again Glynna for all of your assistance!”
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“I had another wonderful experience at the Costco in Lake Grove, NY. I like change up my look with new eyeglasses every 18 months! The optician Alan was so patient in helping me select new frames…They have updated the entire optical department which I feel is now so much more personal, user-friendly and professional. I’ve only been using this Costco for all my optical needs, and highly recommend it. Kudos to Alan and his entire team!”