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9AM - 5:30PM
21810 Merrick Blvd, Springfield Gardens
Post Offices
“Incredible, the kind and polite treatment I received at this USPS office, the 2 ladies who helped us, my respects to them.
The Jackson and Forrest Hill Ofcs should learn how to treat a client”
“I travel 30 minutes every week to this post office. I prefer going to this one because you will be in and out. The 2 women that work there are wonderful. It’s worth the drive.”
“I had the first time passport application here. showed up little early than the appointment time. No lines. Shayne was the clerk who took care of my application, very professional and with lots of patience. The process was quick, around 15 minutes. There's 15 minutes street parking in front of the post office, and 1 hour parking in the area. I had no problem with finding parking.”
“I have nothing but good things to say about this place. I ought to know because I’ve been coming here for 37 years. The lady that was a bad clerk years ago is no longer there because her husband left her and went back to Korea by himself and then she retired. The staff now is very nice and accommodating. I’ve seen many employees even retire at this place through the years , that’s how long I’ve been coming here.I have nothing but good things to say.it’s also a safe place to get my eBay packages delivered. Too many porch pirates ( thieves) in the building I currently reside in .”
“They are amazing in here ! Most respectable and wonderful human beings working here . Especially John . Best experience I’ve ever had in a post office and I come here almost every week”
“My staff, friends and I have been to this place many times and that the last time went there was to buy stamps and put in on the envelopes and mail it out. The people that worked there are nice friendly and kind.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“We had an excellent experience at this office. The staff provides outstanding customer service, and the place is nice and clean. Special thanks to Mr. Garry,he is very knowledgeable, professional, and humble. Highly recommended! Thank you guys”
“It's the best place to apply for a passport. I arrived a day before my appointment to pick up a form, and the people there are so kind and polite. The next day, I arrived with my son to apply for his passport, and Jazmin is such a kind person. She helped me with everything and was so patient when taking my son's photo. If I could give her 100 stars, I would.”
“Most of the employees here are excellent. Most of the time few customers are in this post office and they behave properly. The location is nice and tidy.
These things CAN NOT BE SAID OF 11385, that post office is worse than a zoo.”
“I’m a regular here and can I just say, I appreciate the staff that works here so so much!!! Thank you Mary who always goes above and beyond with her Stella customer service! I am always greeted with her smile! :) Thank you Sean and Ozzy for always being so helpful with all my packages and PO Box. I appreciate you all! :)”
“Like others have said, friendliest service I have received in NYC! My clerk was #10 according to my receipt. Before being served she served an incredibly rude lady who made several rudimentary mistakes with her mail and she remained kind and patient (though if it were me I would have allowed her to make the mistakes and receive the package she was sending back at her house…)”
“I don’t know why there are negative posts here. I just left and was cared for Robert, one of the 2 agents working . The line moved fast, the pleasant smile and welcoming was greatly appreciated . This is a 4Star post office . Don’t believe the negative posts.”
“After having spent 25 minutes on a seemingly endless Post Office line on Flatlands Avenue in Brooklyn last week, this branch was a joyous discovery. Easy parking. One person in front of me, waiting for either of two tellers. Prompt, professional, courteous service. How rare.”
“I think this Post Office in Queens offers the best service. The staff is courteous and go above and beyond to make sure your paper work is in order. I had to go there a few times and I was impressed with their service.. I have sent a few people there and they were also impressed with the services. Great job ladies ???”
“I want to express my great gratitude to the lady clerk who helped us prepare passport documents yesterday! Thank you very much for your patience and cooperation. She took some extra time to explain us the steps, we went through third party “rush passport”. Clerk explained us step by step what we should do and how to do it. We wouldn’t be able to complete it without her ! She deserves a raise for sure , people like her is a very rare thing nowadays, that makes you still believe in humanity !!!! She knows her job and loves what she does. Thank you soooo very much once again !”
“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”
“Liliana is a great person, she helped me with my lost package(actually never has been sent out) with a letter she took time writing to uscis. I really appreciate it!”
“My sister and I have been to this post office to change the address of the house and that the man behind the window was very nice and friendly helped us out and gave us the correct information.”
“It's a good place. All the times I've always been. They were kind and helped me and they are always there to get you out of any doubts I have seen comments. That they say that the staff gives a bad service I think that how you treat them they treat you are people and not all of us sometimes have a good day”
“EXCELLENT EMPLOYEES THEY HELP U WHIT EVERYTHING U NEED TO POST WHIT THEM THEY ARE DO BEST EMPLOYEES I EVER ? I NO THEY AF A A GOD BLESS BOSS N GOD BLESS HIM ALWAYS”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
“I come to drop off packages every once in a while and have had good experiences. My packages arrive to the destination around 3 days after drop off so very standard and professional. The post office is small, but the clerks work very fast to accommodate everyone. I haven't had any issues so far. They have been lovely so far.”
“As a new client to this post office, I was very pleased with the service I received today. I went to this office to apply the passport for my daughter...
Michael is the person who took care of my service. He is very professional and efficient. Most importantly, he is very friendly and accommodating.
I will absolutely recommend this particular branch to people who need passport service.”
“I used to hate going to this post office and so I went to neighboring smaller locations. Over the past few years it’s become a pleasure. I’m there pretty often and everyone who works there is very nice and efficient. The lines are long on Saturdays so I try to avoid that. They’ve stepped up their team or training.”
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“I arrived twenty minutes early and waited until it opened at nine. Exactly four minutes after nine, a female staff member came through the side door to open the main entrance. I was second in line, so I didn’t have to wait long. When I reached the counter, I was surprised to see the same woman who had opened the door was also serving behind the counter. Although a queue was building up, she was the only staff member assisting customers. I was glad to be near the front, as I wouldn’t have been pleased waiting further back. Nevertheless, this sole staff member was polite, professional, and handled everything promptly, making my experience a positive one.”