The Spectrum Store provides services for broadband Internet, mobile, and cable TV, including shopping for new products, upgrading services, and picking up or returning equipment. The store relies on advanced technology and has professional and knowledgeable associates who provide good, decent customer service, with some staff members going above and beyond. The location has couches for waiting and a screen showing the queue. However, wait times can be long, frequently due to customers needing assistance with tasks like a tablet log-in or equipment drop-off. The business faces criticism for raising prices and offering deals only to new customers, which has led some long-term customers to disconnect all services. There is a noted need for more workers and an additional manager to assist.
Place is slow, sign in on a tablet, and wait ....make an appointment online. Do yourself a favor, or you will be waiting
August 2024
Just want to say I was a customer swapping out cable boxes and purchased a new cellphone. The salesman Davon went above and beyond in helping me with the phone and learning about it. He is definitely an asset to this company
June 2024
Always relying on not only the most advanced technology there is but also on their awesome group of professional and knowledgeable associates anyone can find, Best service out there, period.
