The Spectrum Store provides services for broadband Internet, mobile, and cable TV, including shopping for new products, upgrading services, and picking up or returning equipment. The store relies on advanced technology and has professional and knowledgeable associates who provide good, decent customer service, with some staff members going above and beyond. The location has couches for waiting and a screen showing the queue. However, wait times can be long, frequently due to customers needing assistance with tasks like a tablet log-in or equipment drop-off. The business faces criticism for raising prices and offering deals only to new customers, which has led some long-term customers to disconnect all services. There is a noted need for more workers and an additional manager to assist.
I walked in the store with a broken display screen ( Phone dropped a couple hours prior) and walked out with a new IPhone 😅Thank You both to Alyssa and Anthony for not only being so helpful and understanding but also your professionalism and patience 🙏🏾 🙏🏾🙏🏾
June 2025
Went to return two old cable boxes and to buy a new Xumo. There was barely any wait and the seating area was very comfortable. Yvonne, the customer service representative who took care of me was an absolute sweetheart. She was quick, clear and efficient, all while being so sweet. Made the trip a breeze.
