The Spectrum Store provides services for broadband Internet, mobile, and cable TV, including shopping for new products, upgrading services, and picking up or returning equipment. The store relies on advanced technology and has professional and knowledgeable associates who provide good, decent customer service, with some staff members going above and beyond. The location has couches for waiting and a screen showing the queue. However, wait times can be long, frequently due to customers needing assistance with tasks like a tablet log-in or equipment drop-off. The business faces criticism for raising prices and offering deals only to new customers, which has led some long-term customers to disconnect all services. There is a noted need for more workers and an additional manager to assist.
Joe the assistant manger helped me out bug time. Sold me a new phone with a great $ deal and!!! helped get all my info from my old phone to my new one. Great job Joe! Also it was his 4th day working there Mohammed made sure I was squared away when I got there and was a big help too!
May 2026
I was always able to get my phone issues resolved they are wonderful
May 2026
I would usually pay my cable bill at this store. The only problem, I would have a long wait. Otherwise everything else was okay.
