Victra is a Verizon Authorized Retailer located in Staten Island, NY, dedicated to providing the best possible experience for its customers. The store features knowledgeable and friendly consultants who assist with a wide range of wireless devices, including phones, tablets, and accessories. Many customers have praised the exemplary customer service, highlighting the helpfulness and dedication of staff members like Alfred, Ines, Ava, and Ernesto. Customers report positive experiences, from resolving issues with previous carriers to trading in devices. One customer noted the outstanding support from Alfred and Ines, who worked tirelessly to rectify a complicated situation. Their patience and kindness made the transition to Verizon much smoother. Another customer commended Ava for her patience and knowledge during a device trade-in, while others recognized Ernesto for making the purchasing process enjoyable through his engaging conversation and expertise. Despite occasional wait times due to staffing, customers appreciate the quick and effective service once they are attended to. Overall, Victra stands out for its commitment to treating customers with respect and care, ensuring they receive the support they need in their wireless journey.
The gentleman who helped me was absolutely amazing. was in there the day prior to have help with my phone. He tried everything to try and fix my phone.But unfortunately, I had a comeback.The next day and get a new phone.
January 2026
Elsa at the Verizon store at the S.I. Mall was very prossential, kind, and patient. She explained all my options about getting an updated phone and addressed my many concerns. She was an exception customer service rep.
December 2025
Ebaad was engaging knowledgeable and extraordinarily patient and helpful
