Internet Service Providers in Syracuse, NY

“A++ customer service from Jim today. We went almost 1.5hrs and back and forth with boost mobile. Finally, Jim came up with a solution without their help, making my day. He definitely deserves a raise.”

“Derek Blount was very helpful and knowledgeable with our needs. He is a refreshing change to what we had been experiencing at Verizon. Not only is he very professional but he stayed with us until it was fully resolved.”

“Sam, Verizon's Manager, was head and shoulders above and beyond people today with his customer service. You don't get this kind of service anymore. He was so knowledgeable and helpful and found me a great deal with a new phone to boot. Everything with transferring my provider and setting up my new phone was done quickly and expertly with no fuss, no muss. I am super grateful, especially being an Uber driver. Thank you, Sam. Thank you Verizon.”

“I loved the intimate atmosphere of this restaurant, in a historic Syracuse building. The menu was diverse and included a vegan option (I understand their menu changes, but it seemed there was something for everyone from the choices presented). The beer and wine list was small, but also with a good range of options (no spirits due to location close to a church as per NYS law). Our appetizer and entrees arrived very quickly and our waiter was pleasant, professional, and attentive. The food was excellent with one exception- both of us noted that our food was not completely hot when it arrived. It was warmish. I ordered chicken bibimap, which could not really be re-heated because of the mix of fresh ingredients. Nonetheless it was delicious. I thought the prices were very fair for the quality of the food. The other cold factor was the restaurant itself. It was on the chilly side. I am naturally always cold, but I noticed a few other diners wearing their jackets throughout dinner, as I did. So turn up the temperature on all fronts and this would have been a 5/5 experience!”

“I was very happy with the way Jenna handled the situation I was having with vibrant attention and attentiveness. Definitely better than most customer service experiences I’ve had previously!”

“We had an interesting couple of visits to this location. Last Sunday, 7/26/26, we visited the T mobile kiosk at Costco in Camillus to address issues we were having with our new modem. The representative ordered us a new modem and extender, and said we could pick the equipment up at either the Dewitt or Destiny location. We chose Dewitt because of a negative experience my wife had at the Destiny location. When we got to the Dewitt location at 4 PM, it was closed! Posted hours were 11-6, and the place was shuttered! so, off to Destiny we went. By this time, I was extremely frustrated over spending hours screwing around, trying to get our new T-mobile internet working. At Destiny, we met Lorena and Jorge, who both spotted my level of frustration and anger, and they both handled it like pros! we got our new extender, and were told the modem we had was their top of the line offering. So, back home we went and spent hours trying to get the new modem to work. Although it functioned, the satellite signal was so weak, even with the extender, that we couldn't get our TVs , Ring cameras or internet to work properly. It was a very disappointing experience. A colossal waste of time and effort. we disconnected the T-mobile modem and plugged our Verizon FIOS modem back in. Within minutes, we were back up running again.

The following day, we took the equipment back to the Destiny location. We saw Lorena again, and she was very gracious handling our interaction, even though T-mobile was in the midst of a national service outage. Lorena was calm, collected and very professional handling our return. She exhibited all the qualities you'd expect from a professional service/ technical representative.

If Lorena isn't the manager at this location, she should be!”

“Last week I had an issue with my phone. Every time I plugged in my charger I would get pop-ups of ads. I tried to remedy this on my own and of course you know what happened. Other things get screwed up. So I hiked down to the Verizon on Erie Boulevard in Syracuse and was helped by a young man named AJ. It took a long time to figure out what was wrong with the phone and I thought it was hopeless. Just when I was losing all hope AJ yelled Eureka! He really didn't yell Eureka but did say I got it! I have no idea what it was even though he told me twice. He said it was something hidden somewhere lol. The phone was back to its normal function! This man's patience is incredible. I am forever in his debt I didn't want to lose anything that was saved on it. This must have taken him at least an hour and he did it! Kudos to AJ!”

“They activated my service when I had trouble at every other verizon store. They have really good vibes and alot of personality and care about the customer here. They didnt push the most expensive phone on me, they let me choose the phone I wanted and had all phones in stock.”

“Shellon at Spectrum is the Best. Always friendly and very knowledgeable. Some of the staff also go to her for help. I’ve been lucky to have her both times in the last 6 months!”