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“Amber was truly a lifesaver!!!!! New on oxygen & wasn’t getting the proper flow with the machine I was using she took it away & then put a plan in place for me!!!! I left feeling very thankful & blessed!!!! Delivery men have been nice & ensure any questions I have. There’s another gentlemen who I fail to remember his name but he has always been very helpful.”
8:30AM - 5PM
19B Ransier Dr Suite 5, West Seneca
Medical Supplies
“Amazing company to work with! Brian is truly so attentive to detail and kind while working with patients. He sees every case through and is super knowledgeable in his field!”
“Lochness medical is awesome. The lady who handles our orders Hanna is kind, informative, and very diligent. Hanna has provided a 5 star service, and we highly recommend her.”
2 - 5PM 8:30AM - 1PM
5759 Main St, Williamsville
Medical Supplies
“The girls at the desks were absolutely amazing. I had a very difficult and specific situation and they were absolutely wonderful to me and my family. They got me everything I needed and they helped reduce my stress levels. I truly appreciate all of their hard work and their willingness to help people. I am very grateful this company exists especially when I needed their help so desperately.”
“Tile is absolutely the best pharmacy! They always treat my family with kindness & care. I feel like a valued customer. There are hardly ever any wait times on the phone or in store. Added bonus are the cute items in the gift shop. Great place for a last minute gift or greeting card!”
“I’ve had such a great experience working with this lab for all of our dental appliances. The communication is always clear, turnaround times are consistent, and the quality of the appliances is excellent. Cases come back fitting accurately, which makes a huge difference in both efficiency and patient satisfaction.
They’re also very responsive when adjustments or questions come up, and you can tell they genuinely care about clinical outcomes, not just completing orders. It’s been a reliable partnership for our office, and it’s made our workflow much smoother.
Highly recommend them to any dental team looking for a dependable, detail-oriented lab.”
“Had an excellent experience at insights niagara with mark from adapt health. Very friendly, knowledgeable. Excellent customer service. Would highly recommend them for your cpap equipment.”
“I was purchasing a walker and some compression stockings today. Tyler waited on me and it was such a positive experience. His was knowledgeable, experienced and had a great sense of humor.I highly recommend him. What a wonderful employee!”
“Best pharmacy in town. Been the best for years. Bravo to the entire group, past and present. Meds from a pre-order to an emergency plead, they'll work with you. Shop small business.”
“I went to get fitted and pick up my cpap machine. I was a bit wary at first, but I was greeted warmly and Dana explained everything thoroughly. It was a lot easier than I thought. Their professionalism and open communication eased my anxiety about the new situation I've found myself in. Would definitely recommend going through them.”
“Went in there to get a wrist splint for my carpal tunnel. They were very helpful. I've been in so much pain and after they talked to me i feel like this could help it. I will go back for any other medical needs.”
“We have been working with Chudy Paper to supply our business, the Polish Falcons with paper products. They have gone above and beyond to meet our needs, find us the best priced option, handled last minute orders, and so much more. They are truly a life saver in more than one way! If we can give 10 stars, we would! Picking up our items is so easy, it takes one phone call and it’s out to load in your car within a few minutes.”
“I was in need of crutches and the orthopedic office I went to didn't have any and couldn't get me any, so I called People First Mobility, they had a pair for me the next day.
Thank you Brian and your team!!”
“I switched my service from another supplier when I moved back to Buffalo from the Southern Tier. I bought new supplies including a new mask which they recommended. The mask didn’t last two months. Literally falling apart and hardly usable. Velcro peeling off. Won’t stay fastened. always coming apart. They worked with me and got me new headgear to replace it. They were very pleasant to work with.”
“If I could give 4.5 stars, I would. I’m going to separate my rating into 3 categories. My overall rating could not be a 5 because of the age of the facility and the food, but the staff definitely deserve more than a 5.
#1 is Staff at 5+ Stars
There are 2 things you couldn’t pay me enough to do #1 is teach, but a very close 2nd is health care worker.
My husband was a resident at Northgate for the last 25 months of his life. I spent 2 to 4 hours, of almost every day of those 2+ years at his room in A Unit. So I feel well-qualified to do this review.
I think a lot of the reviewers here just get a snapshot of what happens without the context of the everyday life. Residents vary in their needs and demands.
From the front office to the nurses and aides to the maintenance staff, there are professional, kind, compassionate people. A lot of them became like family to us.
It takes a special kind of person to work in the long term care environment, so the turnover can be high as employees who can’t handle it are culled pretty quickly. It’s easy to understand how those who show up for a full shift everyday can sometimes get overwhelmed.
My husband was not interested in many of the activities, but I could see that the activities staff were very caring and always doing their best to get residents involved and entertained. There were a lot of special shows, concerts and themed days, even parades through the halls to entertain the residents and guests.
He had several stays in the rehab unit prior to becoming a permanent resident. The physical and occupational therapists were dedicated and did their best to get him in shape to return home when he was able. They were all pleasant and professional.
#2 is Housekeeping and maintenance at 4.5 stars
The facility is old and needs constant repair and updating. The rooms get a deep cleaning a few times a year. It’s done in a regular rotation with everything being moved out of the room.
Unless the regular daily cleaners were off, the trash in the room was emptied at least once a day, sometimes multiple times. The regular cleaners were very conscientious, but they can’t work 24/7 and sometimes subs weren’t so dedicated.
Like aides and nurses, they certainly could use more personnel.
The laundry staff would come every day to see if he had anything that needed to be washed and to deliver clean clothes. They were always very friendly and clothing was cleaned regularly.
#3 is Food at 3.5 stars
Unfortunately, institutional food is difficult to prepare to everyone’s taste and to keep at a palatable temperature. To the defense of the food service staff, who do their best with what they have to work with, the kitchen is in serious need of updating. I don’t know how they manage to do the work they need to do. My husband was not too picky an eater, so he just took what they gave him. I know that the kitchen tried their best to accommodate people who rejected the regular meals, with soup and sandwiches. There was a hot dinner at lunch time on most days.
I was there on most days at that mealtime, and I can attest that, for some reason, everyone needed attention, my husband included, and put their lights on right about the time the meal trays showed up, so it would be all hands on deck, running around to attend to urgent needs, while still trying to distribute trays in a timely manner.
Overall rating 4.5
Remember most of the residents are elderly and ill, and some are not very patient or cooperative. It is sad that I saw some who never had visitors, but there were many who had regular visitors. It makes a big difference in their attitude. Some can be verbally abusive to staff, but I always saw them handle it the best they could without being unprofessional.
Nope, you couldn’t pay me enough to do that job!”
7:00 AM - 5:00 PM
10 Earhart Dr, Buffalo
Medical Supplies
“The people at this company have been fantastic. Every single one was friendly and pleasant and took care of me by answering all my questions clearly. Any supplies I have needed have been shipped out immediately.The respiratory therapist Lauren was great and very knowledgeable. I highly recommend.”
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“i was greeted by everyone as soon as i walked in and MELANIE IS AN ABSOLUTE STAR! i was looking for crewneck scrub tops and she handed me all the tops available in the store. thank you MELANIE”