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“I have been having nothing but problems with getting my passport delivered. I saw that it ended up out for delivery in Buffalo New York(I live in Wisconsin), so I called this location and spoke to Peter. He helped me finally resolve my delivery complications and went above and beyond to make sure I had a resolution. He deserves a raise and all the good things in the world!”
“Centrally located, great hours. I live in the Southtowns so I normally go to my local Post Office, but when I need a later one, I love that this is available. I've always been treated respectfully and the postal workers are fast-working and knowledgeable!”
“I had a great experience at this post office location! Brian was incredibly helpful in helping me renew my passport. He was informative, friendly and very pleasant! Thankful for his help.”
“Love the friendly and familiar faces that are luckily still there through rain, snow and sunshine. They're always glad to see me, as I am them. The 24/7 kiosk is very convenient and easy to use.”
“Over-the-top helpful counter employee. Very diligent with sending packages - holding the line on who sends what. I’m impressed with the conscientiousness of USPS staff.”
“Great service here! The postmaster Justin really takes care of the customers. Top notch post office and customer service. Highly recommend to go here. A+++☆☆☆☆☆”
“I think Darlene may have been the best, friendliest, and customer oriented employee I have ever seen. I came in for a new passport and she helped me through the whole process. She was happy, eager to help, and knowledgeable in what she was doing. The experience she gave will make me want to go back to see her again! Thank you Darlene!”
“I had to get a passport and started in GI they sent me to niagara falls then had to go to north Tonawanda to get a updated birth certificate. I did not have an appointment, but I was hoping they took walked ins. The 2 guys WERE AWESOME. nicer than any one at grand island and niagara falls. Great personality, very friendly and they even let you smile.. north Tonawanda post office guys ROCKS”
“I loved the service! I tend to be anxious at USPS because it feels like I have to do everything by myself when I don't even know what I have to do. But the workers there were super helpful!”
“Can we talk about Melissa for a second? This woman’s customer service is phenomenal. She is the definite of excellent customer service. She also has a great demeanor. I was having a really bad day and she was able to make me smile and for that I appreciate her more than she could ever know.”
“Typical college bookstore. Almost everything is obscenely overpriced. One positive is that you can order your textbooks online and ship them to the store to save on shipping fees. Upon entering the store, I was greeted by several employees, and asked if I needed assistance. I just handed them my email confirmation, and I was given my books. Easy in and out in less than 15 minutes. You can probably find the books much cheaper online if you look hard enough.”
“Latisha & Mamaun have been extremely helpful and patient. Would bring 50-75 packages per day and despite that they were pleasant without hesitation. Appreciate it”
“I was trying to have several packages picked up. I’m unfamiliar with the process, So I reached out to my local post office, which is located on William Street in Buffalo. When I called the night before I spoke with Alicia, who was extremely helpful, Giving the important information I needed to make sure my package pick up went smoothly. When I called back the next morning to let them know I forgot to submit the online request she told me “no problem. I printed out and gave him the information from your prior request” she went above and beyond to make sure everything went smoothly, even calling him after I had just missed him. He came back 10 minutes later and was nice as ever.”
“I love the increasing number of Post Offices with 24-hour kiosks available so that I am still able to process and send my letters and packages at off hours, around my schedule. The kiosks are easy to use and offer a wide variety of options.”
“This was likely not the best representation of this post office as it was a Saturday before Xmas so it was busy and slow. There was also a problem with a computer so only 2 were up and running. It looks like normally there is at least 3 if not 4 registers.
Staff were very polite and knowledgeable. There was plenty of packing material, even special holiday themed boxes and mailers.
This is great if you're a Canadian and need to mail something in the USA as its right beside the Galleria mall.”
“Super nice. I made a mistake and marked sad face under the credit card. I really didn’t mean to. The guy was super nice and helpful. I wasn’t having a good day. He was very understanding. I hate technology.”
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“best usps location. always competent and able to help. they take walk-ins for passports on saturdays and the process is quick and efficient. couldn’t recommend this location enough”