Truck Rental in Troy, NY

“I had an issue that had been frustrating me for a while, and Kandice went above and beyond to help. Not only did she resolve the problem quickly, but she also took extra steps to make sure it wouldn’t happen again. She actually listened to me, acknowledged my concerns, and made me feel genuinely valued as a customer.

In a world where good customer service feels harder and harder to find, Kandice truly hit the mark. She’s the kind of manager every company needs. Highly recommend!”

“I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.”

“We rented a van from this location and were very pleased with both the service and condition of the vehicle. Liz was very friendly and accomodating. This location is very close to Rensselaer Polytechnic Institute for student needs. We will rent from there again.”

“I experienced EXCELLENT customer service and watched complete professionalism! I witnessed this gentleman below “Richard Koonce”(with the bad review) who I do not know at all! be unbelievably vulgar and disrespectful to the point Essentials had to get police involved after many failed attempts of defusing the situation. You can’t fault a company for doing there job when your out driving with no license and an illegal plate on your vehicle causing accidents and think your not going to get charged!I Just went on this site to get Essentials number again to use them and saw this gentleman picture below and the review he wrote and felt I should share the actual truth on what happened! Especially when Essentials employees all handled this situation very professionally!Very nice, genuine people! I would HIGHLY recommend to anyone I know!”