Verizon, including its authorized retailer TCC Troy, is known for providing a wide range of phone and wireless services, featuring the latest devices and Verizon's extensive network coverage, including 5G. TCC Troy offers smartphones, tablets, Verizon home internet, and is praised for award-winning customer service. Customers often appreciate the friendly and welcoming environment, with staff members like Wayra, Beth, Jared, and Joseph going above and beyond to assist with various needs. Beth is especially noted for her patience, honesty, and helpfulness in resolving billing issues and credit concerns. Jared is recognized for his efforts in lowering bills and helping with insurance claims. Joseph consistently offers knowledgeable advice and excellent service, ensuring customer satisfaction. Customers also value the store's organized and clean appearance, making shopping a positive experience. While some reviews mention past frustrations with Verizon’s store at Crossgates Mall, overall, many customers highlight the genuine care, professionalism, and kindness of the staff. Proceeds from purchases at TCC Troy support local community efforts, adding a feel-good aspect to shopping there. Overall, Verizon and TCC Troy are seen as reliable, friendly, and customer-focused options for wireless needs.
