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“These people were so helpful. I bought a pre-owned phone and the camera wouldn't work. I came back within a week and told her what was going on, she told me to come back in a couple days that she would get another phone and she honored it when she told me she was going to do it. They are amazing people very knowledgeable, very helpful and they are people of their word, I recommend them. Highly.”
“Collin was most helpful after my loyalty discounts were taken away, he succeeded after multiple visits in getting me new discounts that were available to me. After being a loyal customer for 35 years, I really appreciated his assistance, he is always pleasant and goes the extra mile to assist his clients, I have seen him with other customers and he has gone above and beyond!
In today's market customer service is very important and he should be rewarded for his!!
Thank you Collin!
Christine”
“Friendly and kind service.......haven't had any issues with our phones........i love my phone although they wanted me to get a different phone?I still love my Stylo 5......Thanks Again!”
“Fast, quality service, especially by fill in Mgr. from their Rome store. But I am really bothered by so many adds while using my android phone- especially inserted adds in the middle of texting- as if sent by person texting me!!”
10AM - 7PM
1122 Mohawk St Unit 11, Utica
Mobile Phones
“I use these for my business and for my employees, had a problem with my old phone and stopped in to resolve it. Found out I needed a newer phone and was surprised by the customer service I received. I recommend this location to resolve any problem and get new phones. Never had this level or friendliest service from the V service.”
“The Metro by T-Mobile in the Hannaford Plaza, Utica, is the best phone store I’ve been to! The customer service here is incredible—the staff are welcoming, patient, and really go above and beyond to help. They took the time to show me different devices, explain the plans in detail, and made sure I found something that fit both my needs and budget.
When I picked my phone, they set it up right there in the store, transferred all my information, and walked me through everything step by step so I didn’t leave confused. The device works great, the service has been reliable, and I left feeling confident about my purchase. It’s rare to find a store where you don’t feel rushed or pressured, but here they actually care about making sure you’re satisfied. If you need a new phone or plan, I highly recommend stopping at this Metro location in Hannaford Plaza—you won’t be disappointed!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I went in just to pay my bill, and ended up reducing my plan and getting more family members on as well. We got a great deal on the two iPhones we got and even on an android my cousin insisted on. Sean was a great help and provided the best service I’ve had in a phone store in a LONG time. I use to dread it but if Sean and his team keep at it, I know I’ll continue to only have positive experiences and I am very pleased with the customer service!”