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“Hi. I went to a Verizon office on 8/24/26 for help with my phone because there is an app frozen on the screen that cannot be deleted. I was helped in no time. Thank you so much”
“I must say honestly this is the best metro store I have ever been to. Very helpful guy works there he helped me to transfer my data from one phone to another, helped me save money on my bill every month”
“I had an absolutely amazing experience with Michael at AT&T! From the moment I walked in, he was professional, knowledgeable, patient, and genuinely committed to helping me find the best options for my needs. He took the time to explain everything clearly, answered every question thoroughly, and made the entire process smooth and stress-free.
What really stood out was Michael’s outstanding customer service and positive attitude. He went above and beyond to make sure I left completely satisfied, and it’s rare to find someone who truly cares about their customers the way he does. AT&T is lucky to have a representative like Michael on their team.
If you need help at AT&T, definitely ask for Michael you will not be disappointed! Highly recommend!”
“Mr. Singh was extremely helpful and made my BYOD activation quick and easy. He explained everything clearly, got my plan activated successfully, and provided excellent customer service. He's an amazing guy—friendly, professional, and very knowledgeable. Highly recommend asking for Mr. Singh if you visit Total Wireless!”
“Stopped in today to trade in my phone and the woman who helped me was incredibly helpful, patient, and nice. She made sure I knew what the deal was and that I was getting a good deal.”
“I was beyond satisfied with the service and help I received from Ricky at this location. Bring a senior not tech savvy at all - he went well beyond what you would expect. Excellent service. Fully recommend Ricky and this store”
“I was at T-Mobile with my family and the manager was super willing to help us had a big smile and even spoke to us in our native language with no issue at all. We had to step out for a bit because of an issue and when we came back she was busy so a guy wearing a cap helped us instead and honestly his attitude was pretty rude. I’m not sure if it was because of our English or if he was just having a bad day but we eventually had to ask for someone else to help us. That’s when Genesis stepped in and she was honestly so sweet, patient, and helpful. We ended up leaving almost at 9 PM and the guy with the cap made a comment about them closing in 10 minutes in a clearly mocking way like he thought we wouldn’t understand him… 😬 It was pretty disrespectful and definitely made an already stressful situation worse…
That being said, we really appreciate Valeria and Genesis for being so kind, patient, and welcoming to us 💕 They made a big difference in our experience!”
“Great customer service! Andrew is very knowledgeable, patient, and helpful. I highly recommend this store. This was my second time visiting, and I was fortunate to receive Andrew's assistance again. He made the experience smooth and enjoyable. Thank you, Andrew, for your excellent service!”
10AM - 9:30PM
2034 Green Acres Mall, Valley Stream
Mobile Phones
“They changed the back cover of iPhone 12 Pro Max. Service Professional, great work and done in 1h 30min. Great experience, the phone works properly, and looks like new, will repeat.”
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“Thanks Abdul for calling total wireless customer service and get all the info required to get back my same number. I really appreciate it and I will recommend this place to my friends and family.”