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8:30AM - 5PM
1387 US-9, Wappingers Falls
Banks
“I’m navigating a very difficult consolidation of family finances, so I might care for my disabled sister and aged parents. At the Wappingers Falls branch, I met banker Pamela Weatherly and her branch manager, Valerie Belton, and both were professional, efficient, trusting and caring in their help for me. Find a way to hire many more staffers with these qualities and this quality, please, to ensure USB remains a Hudson Valley institution. It certainly is one in my life, and Pam and Val made it that way. Thank you all again!”
“I have nothing but amazing things to say about Paola Aguilar and hope this gives her the recognition that she deserves. Paola has helped me through every step with getting a mortgage on several properties for my family and I. She is knowledgeable, professional, kind, and you can call her with any questions. She makes the process so easy, and I will continue to use Paola for all my mortgage and housing needs. She is amazing. Thank you.”
8:30AM - 4PM
1281 US-9, Wappingers Falls
Banks
“I had a concern over the weekend that my account may have been compromised and I was able to reach Eric at a different branch. He immediately helped alleviate my fears, implemented the necessary protocols and guided me to follow up with my regular branch on Monday morning. When I did, I spoke with Kelly, who was equally outstanding!
Both Eric and Kelly were the epitome of professionalism and customer service. They went above and beyond to ensure I felt secure and supported throughout the process. They also made the process seamless which is so appreciated. I am so thankful to deal with a bank of this nature, because they genuinely care about their customers.
Thank you to both of you! -VB”
9AM - 5PM
1460 US-9, Wappingers Falls
Banks
“I opened an account for my incoming freshman college son who is going to an out of state university. The person who assisted us, Maria, went above and beyond. She patiently showed my son the mobile app, how to deposit checks using the app and ATM machine. She explained pretty much banking 101 for teens. Thank you Maria. 🙏🏼😆”
9AM - 4PM
1555 US-9, Wappingers Falls
Banks
“Excellent customer service. Was looking to open a business account and was able to just walk in and get everything done right away. Kudos to Zuzana Cepko and her professionalism and courtesy.”
“This Branch is amazing! I walked in this afternoon to tend to some banking business, and everyone in the building said hello! My teller Neal was the friendliest young man, He was so polite and took care of my transactions with a smile. I will go out of my way to visit this branch again!”
“I went here to get my debit card statements and Steven was very informative, helpful, and very nice. He was very clear about what was on my statements and was really informative to what was on them.”
“I don’t understand the complaints sure the facilities are dated and the bank’s procedures and processes are cumbersome confusing and difficult, but think the staff is first rate. I have everyone there to be very positive patient and polite. It’s why I give them five stars!!”
“Can't say enough about Jaclyn and her staff. They have always and continue to go above and beyond for our business needs. We are constantly treated with kindness and respect. Highly recommend using them for personal and business needs.”
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“I honestly have only ever had great experiences at this bank in particular. The staff are always friendly and are extremely helpful. Thank you TEG! 😌”