9AM - 8PM
1930 Empire Blvd, Webster10AM - 8PM
973 Ridge Rd, Webster“Thanks, Brandon, for addressing my problem quickly and expertly. It was a pleasure to be able to stop without an appointment after the end of my work day and find someone (you) who knew the "ins and outs" to get things set up best for me.”
“Great experience at Verizon,came in with a problem about my phone and Mike Liberti helped me with the whole situation. He was great help even though my warranty was up, advised me to go online and and even spoke to the rep over the phone to make sure everything started off accurately for my replacement. And now I'm back with replacement phone and he helped me activate and get all of my old items... Great service.. Mike Liberti is the guy to see.”
“Stopped into the east ridge store with phone issues. I was greeted by Mike Liberti upon entering the store. He did all he could to fix the phone. Mike made the process of buying and upgrading the phone easy and seamless. I appreciate everything he did to make everything easy while understanding the pros and cons of each option.”
“Great customer experience at this location. Staff is knowledgeable and friendly! I like the new management they’re very friendly and helpful Thanks for helping me!”
“iPhone XS back glass replacement did very nice job. Also went in for a battery replacement. Front screen a bit loose/swishy after reassembly unsure if they reused the old adhesive. Minor nicks and scrapes around screen. Phone does not detect battery as “genuine“ apple part you decide if that’s a deal breaker or not. Really it’s Apple’s fault for allowing repair.”
“The man was so courteous and helpful. He spent at least an hour with us transferring everything over to our new phone while he also waited on other customers and was no way aggravated that we asked him to do all the transferring for us. He was a pleasure . I recommend cricket and this store in particular.”
10AM - 8PM
3122 Monroe Ave, Rochester“Alex was EXTREMELY helpful in store and was able to go above and beyond my expectations. He helped me lower my bill by adding a promotion I didnt know I was even eligible for and was also able to accommodate a second visit to complete my transaction. Excellent customer service by far and will continue to go here for all my ATT business.”
“Thank you Ivanka at the Perinton location! She set me up with the new iphone 15, transferred all my data, and answered all my questions. She even demo-ed and explained the new Directv app. Very patient and a pleasure to deal with. Ivanka made it a seamless upgrade in a short amount of time.”
10AM - 6PM
720 East Ridge Road Ste 726, Rochester“Went in with cracked screen after only 4 months .instead of using the insurance to help me fix a 4 month old phone. Did an upgrade. Now they are charging me $8 a month for insurance I never use. Nice enough people but not happy about not informing me of options”
10AM - 7PM
836 N Goodman St Ste 6, Rochester“Everytime I go to that particular store, I always get great service. Thomas, the gentleman that works there always greets me with a smile and always tries to help me with whatever the problem.”
“I had a fantastic experience here. After spending 5 hours on the phone and online with at&t and STILL not being able to set up a new family plan, I came to the store to do so. Our cell situation was very complicated, including transferring phones from 2 different carriers and also adding 2 brand new lines. Chris handled all of this wonderfully, and never once acted frustrated or stressed. I left with everything in place, finally letting go of the stress that dealing with the online and phone customer service, caused me. Thank you so much Chris!”
10AM - 7PM
1460 Hudson Ave, Rochester“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“This experience was worth the stop. CJ came outside to my car and helped me out. He knew I wanted him to come out and he resolved my problem. This store is fantastic and all of the reps in here are very nice. This store is worth coming to. Great experience!”