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“My experience at the Broadway, Depew location was very pleasant. My wait time was under 2 minutes. The store was very neat & inviting.
Steven, the gentleman that assisted me in shipping my package was so friendly & helpful. I needed to ship a package to a friend who lives in a high rise out of state & without a secure mailroom. I needed an alternate way for the package to get to them.
Steven explained everything, answered my questions & went above & beyond to contact the out of state receiving location to alert them that the package will be coming to them for my friend to pick it up there.
Thank you Steven!”
“It was my first time returning or even sending a package an they simplified the process I was kinda in a panic because I had no idea on how to handle the situation and really made it easy I told my whole family now I’m at ease :)”
“This staff is always patient and helpful. Today I had a shipping question ( usually I just drop off ). The experience and interaction was superior and shows great customer service . The store employee (121544 from receipt ) was very very helpful and I much appreciate her time and knowledge”
“Jackie and Jacqueline go out of their way to do a great job. I needed color copies and Jackie made them while I waited. If you need fast and friendly service, stop by the Village UPS store. You'll be in good hands for all your shipping needs.”
“Everytime I go in, I apologize I do not know his name. Curly black hair, facial hair. Always welcomed with a greeting. Hi, how are you, a thank you, have a nice day. We all have bad days, if he has one you'll never know. His customer service is awesome.”
“Wonderful local family run business. These new owners are making improvements with staff and service. Keep up the great work! Very helpful, greeted me upon arrival, and offered recommendations.
Thank you for a wonderful experience.”
“Today I went to the UPS store to puck up my packages as I always do. I frequent the store often so they know me by name. I purchased a gift for my sister which I was bringing with me on my flight home for Christmas on Monday. The package was delivered yesterday 12/20 at 9:45am. I stood in the store for 40 minutes while they were looking for my package that the clearly lost. Despite me telling them I'm flying out Monday, will not be in the state , and this was a gift, this man had the audacity to tell me me I was not being sympathetic to HIM! I explained that Amazon would not refund my money because it was delivered to the UPS store and handed of to an attendant. He could care less about my concerns, the fact that they lost my package, that I would now have to spend even more money shopping for a gift, or the inconvenience. He was so disrespectful to me that another customer intervened, and he turned around and told her to mind her business. Throughout this process he still will not even discuss a refund for the items they lost and would only say I will call you Monday, when he had already been informed that I was flying out on Monday. I spend hundreds of dollars in this store every year and loyal customers do not deserve to be treated like I was treated today. I will be contacting the UPS corporate offices as well.
Update: The guy that was rude has been let go. I'm so grateful that the other staff heard me and stood up for me. I'm happy to be back at my favorite shipping provider, and I look forward to continuing to do business at this location.”
“When I come to the Ups store to return something I’ve never had a problem and there always nice and very understanding. Everyone is polite and is knowledgeable of what to do. Today I had a store taker named Nicole do a return for me it was quick and easy and she was nice and understood what to do.”
“Whenever I go here for a return, the blonde woman who works there is so pleasant, organized, prompt and kind. What a great employee, she always brightens my day. Especially when returning things that don't work- already a little aggravated from unrelated incompetence. She is a peach. Give her a raise cuz she's always running around and gets things DONE, quickly and the right way. Lovely to see you everytime mam, you are winning at life!”
“I’ve never had issues with this location and love how close it is to me, however, I wish they would update their hours on the door sign and on Google maps to reflect they ARE CLOSED ON SUNDAYS so I don’t bother rushing on a Sunday to get over here. That’s twice I fell for the Google maps hours! They were months apart so I’d forgotten or thought perhaps it was only temporarily shut.”
“Store 312 was great ! The owner George took care of all my packaging and shipping needs! I was stressed about getting my stuff moved to another state ! He assured me that he would take care of everything. Not only did he pack everything, he also shipped it all and everything arrived on time . Everything was nicely packed . He was referred to me by another family member of mines who also did shipping with him! I would definitely recommend his store for all your shipping needs if you are in the Amherst area!”
“Hey, I read some of these reviews and I went with mixed feelings to this post office. I had to ship out a package. I was ready to fight.Surprisingly I didn't encounter a tornado. In contrast, it was a mild southern breeze. Fun aside, Kris made me feel welcome and greeted me with a smile and processed the package speedily and we even exchanged some friendly conversation.It seemed that the other workers were professional as well. Kris exceeded my expectations by far. Good job.”
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“Making returns at The UPS Store is a breeze. Their staff is super helpful and makes the process so easy. I had a package I needed to send back and they walked me through everything step by step. They even helped me with the packaging and made sure everything was ready to go. The whole experience was quick and painless. I'd definitely recommend The UPS Store for returns - they're efficient, friendly, and get the job done.”