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“As a consumer I had to find a solution for returning a large item that I ordered that was damaged and fortunately I found Craters and Freighters. I spoke to Sam and she handled everything start to finish. When she was out of the office she still checked email and text messages and had Rick the owner/manager handle everything else and he was great too. Sam went above and beyond and she offered to have them pick up the oversized item ASAP even though it wouldn't be scheduled for production until the following week or longer depending on how long it took me to handle everything else related to the return. The staff that picked up the item were very nice and helpful too and even offered to dispose of the original damaged crate for me. She also offered to print and scan all documents and even helped me complete them. Since this was an international shipment this was a lot more involved and Sam was knowledgeable on all aspects of the process and they were not even the shipping company and only provided the crating yet Sam assisted me with the shipping paperwork too.”
“When you need to get certain things taken care of or your sending out gifts and such, it’s a more personable experience. This team at this location is great. So nice with good personalities. Thanks”
8:30AM - 6:30PM
168 SC-274, Lake Wylie
Shipping Centers
“I've never had any concern or issue with any staff member at AIM Mail Center over the 7 years I've lived here. Rules are rules for everyone, leave your attitude at home.”
“Great company great customer service had a problem with a driver and road rage and they went above and beyond plus some to address my concerns. I will tell everyone i know to do business with this company”
“Returning packages to Amazon is normally why I visit any of the UPS Stores. The issue I have with the store in Lake Wylie is the location, it's nestled in with restaurants, so going anytime between 11:30-1pm, forget about it. I drive to the Gastonia location off Union, although there's a HT and restaurants, the in and out is much easier even during mid-day. Wishing Lake Wylie would move to an easily accessible location no matter the time of day.”
“This is the very first time I have felt warmly welcomed in to a UPS store! This is a true rarity (in my experience). The warmth of a family owned AND operated UPS store, where it is obvious they enjoy one another and care about the customer. They stayed open a few minutes after closing and welcomed me with a smile and offered me assistance with securing/taping my pre-labeled box. I have never felt like anything but an inconvenient burden when dropping off packages at other locations around the area. After today’s experience, I will be making them the only location I use.
On a personal note: With an hour of terrible traffic jams and rerouting to get there .. y'all really changed my whole vibe today by just being authentically kind. It’s rare to encounter folks like you. You are appreciated!”
“I had to drop some computer equipment off
for a previous job. The packages were taped to be shipped. When I get to the store, Katara had to unpack 3 boxes to scan the bar codes under the computers. During the lengthy process,Ketara was so patient and professional. I just wanted to acknowledge Katara's excellent customer service, which is a rarity these days.”
8:30AM - 9:30PM
4200 Yorkmont Rd, Charlotte
Shipping Centers
“Have to drop off packages for work and this is a nice option since it closes super late and less issues having important packages getting lost as it's nex to the hub. Staff has always been helpful at this location. Wish I could say the same for other FedEx locations.”
“We had a flag pole 25’ ordered for my husband for Fathers Day. From the date of shipment your company did a superior job keeping us informed and setting up a delivery time that worked around our schedules. Your driver Eddie Trusdale was polite, professional and one heck of a guy helping us get his massive truck down our driveway for us to get the pole onto another truck. We thoroughly enjoyed our brief time getting to know Eddie. Thank you for your excellent service all the way around.”
“Deepak, the store owner, went above and beyond to help with an urgent request and truly went out of her way to help me as a customer. I can only hope that my next dealing with UPS is as pleasant and fruitful as this one.
Thank you again Deepak!”
Open 24 hours
4404 Yorkmont Rd, Charlotte
Shipping Centers
“UPS at 4400 yorkmont is not a distribution site they don't process packages there. We only get the packages from the plane everything is processed at the hub off of Graham street to be processed and taken to airport to fly”
“I've come to this FedEx numerous times and the staff is always professional and knows exactly what I need. My newest visit involved Ana. She was very sweet and walked me through how to use the printer for my copies. Very sweet. When I need FedEx I always come to this location. The guys in there are great as well.”
“Truck Drivers - not all GPS have been updated with new roads. Horton RD no longer connects directly from Garrison (the road you get on from ramp) to warehouse. You want to turn left at Swift, left again at the next stop sign than right onto Horton which will take you straight to warehouse.
Strict on appointments and will use their 2 hours from appointment time. They'll take late work-ins but you'll have to wait for a dock. Lots of room on shipping side to maneuver, real restroom - please don't trash it, but sadly no overnight parking. Employees were nice and polite ?”
“The young man that helped me Truly helped me. I had a package to send with no box and (although I had to pay for it) his knowledge made my transaction very simple.”
“I went in to pick up a mattress I had held there. I happened to arrive right when two delivery drivers were packing up their trucks. Without question they grabbed the package and loaded it for me. It was very nice and helpful! The desk employee was also very nice and helpful!”
“Thanks to Americans Airlines for supporting US military personnel. Thanks to the Manager Ms Rose at CLT AA cargo for her support during the shipping and my dogs. She when beyond expectations to help me and my dog to travel to PR. Thanks Ms Rose and God bless you.”
“I am sending special thanks to manager Ms Dale Green and her assistance Sanely. I have 12 years experience importing in both air and ocean. Delta Cargo team in Charlotte provided us with superior service when i needed their urgent help. Will do more business with Delta Cargo and will list them as our favorite air cargo provider!!!”
2 - 5PM 9:30 - 11:30AM
7400 Old Mt Holly Rd, Charlotte
Shipping Centers
“This is the best kept secret and small. Very nice people that work at this location. All my packages arrived earlier than expected and they made it!! I will always come here! You should too!”
“O found very convenient have this inside Walmart
I had to wait long for a car service and it was amazing to take advantage and use this facility. Benny gave me the best service”
“I don't know why all these people are griping but I've never had anything but excellent experiences here. Good job, keep it up. I'm there A LOT ?”
9AM - 6:30PM
5032 Sirona Dr Ste 600, Charlotte
Shipping Centers
“This morning, I had a great experience with Keisha & Matthew. Shipping multiple international packages went seamlessly because of their expertise and their professionalism. After poor experiences with other shipping companies resulting in returned shipments, I was so relieved and excited to have success with DHL. Thank you, Keisha & Matthew, for working so quickly to assist me. Happy holidays!”
“I drive a distance to come to this particular fed ex! JENNIFER IS AMAZING ‼️‼️‼️‼️‼️She takes care of my personal business AND my HOLISTIC SKIN CARE BUSINESS‼️‼️‼️She takes the time to listen to my business needs and deliver more than what I anticipated ‼️‼️‼️‼️I've gone to UPS a short distance from me and been given horrible business. With Jennifer and this particular fed ex, I know they will take care of my business needs. YOU CAN TRUST YOUR BUSINESS WITH JENNER. I'm a new business and learned the hard way from UPS that not having your packages delivered can make or break a new buisness. I trust Jennifer and this staff and will give all my new business needs with this branch. Thank you JENNIFER FOR TAKING CARE OF THE GLOWING COUGAR LLC ?❤️‼️”
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“This store provides exceptional service. The representatives and manager went above and beyond to meet all my needs. They were attentive, listened carefully to my challenges and provided the best solution. Outstanding professionals!”