The UPS Store #2953 in Charlotte offers expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. It is locally owned and operated. The store is clean and organized with clear signage. Reviews consistently praise the staff as knowledgeable, helpful, courteous, kind, professional, friendly, and expedient. Service is described as smooth, efficient, quick, and of the best quality. The owner and team are noted for going above and beyond, offering exceptional customer service. While there can be a short wait during peak hours, it moves quickly. Customers report excellent experiences for both personal and small business needs, with many stating they would definitely return and recommend this location.
Very professional & knowledgeable staff customer service exceeds my expectations!!! Highly recommend this location.
December 2025
Had the pleasure with experience Lorenzo there's definitely the reason why he is a manager he's very helpful very kind and patient made my experience pleasurable!! Considering customer service isn't what it used to be like this was a fantastic reminder that there are still good workers and people in the world thank you!!
October 2025
The two representatives there today around 1pm were amazing. I had two large returns and they were so patient and kind in dealing with me. No frustrations were shown at.all and they maintained a sunny disposition throughout the process. Thank you!!
