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“This bank is amazing! Was able to make an account all online. The next day was able to apply for a car loan and got approved the day after! They helped me do it all thru email. I’m so pleased with them :)”
“Fidelity Bank is truly one of a kind. The southern hospitality here is second to none. The staff always greets you with warmth and makes you feel completely at home. They’re friendly, attentive, and always willing to go above and beyond to help. It’s clear that they genuinely care about their customers. Every visit feels personal and pleasant, it’s definitely a refreshing experience you don’t often find at other banks!”
“While Fidelity Bank is known for more personalized service than most banks, Sarah and Sherry and the team in Winston-Salem go the extra mile, no, make that many miles, to ensure a memorable experience. Hands down the best Fidelity branch anywhere.”
“Awesome team this branch has! I have particularly had very nice and courteous experiences with the employees Kim and Zach. They always make my regular stop bys there very pleasant!”
9AM - 5PM
1554 N Peace Haven Rd, Winston-Salem
Banks
“The ladies that work at this bank are exceptional! They always greet you with a smile. I never feel like they're in a rush. I was recently in the hospital and they sent me a Get Well Soon card. These ladies are friendly and engaging and I look forward to seeing them each week.”
“The Winston-Salem branch of Charles Schwab has been extremely helpful to our business. My business partner and I decided to open our company’s SEP IRAs at Charles Schwab because we both have Schwab accounts and have been happy with the performance of Schwab and the ease of doing business with them. When we needed to get more employees who qualified for our SEP IRA added, Jesse at the Winston-Salem branch was instrumental in ensuring that we were able to meet the timeframe that we were under to get them added. He had great follow through, contacted us with updates, etc. I would highly recommend Charles Schwab and Jesse at the Winston-Salem branch.”
9AM - 5PM
401 Knollwood St, Winston-Salem
Banks
“I've never had such personal attention in setting up bank accounts. If their ongoing customer service is anything like it has been joining, I expect nothing but positive experiences ahead.”
“So guys, I recently became a member of First Citizens Bank. My father was the one who recommended it to me & I wasn’t sure what to expect at first. But my experience so far has been nothing short of excellent. From the moment I joined, the staff has been incredibly welcoming and helpful, making the entire process smooth and stress-free. A special shoutout to Sarah and Megan, who went above and beyond to assist me. They were incredibly kind, thoughtful, welcoming, and supportive throughout the entire process. -And apart of the reason I decided to become a member. Their genuine care and professionalism made me feel valued as a customer from day one.
The bank itself offers excellent services, with a user-friendly mobile app and convenient online banking features that make managing my finances a breeze. Knowing that there are dedicated team members like Sarah and Megan available to help gives me even more confidence in my choice to bank here.
I highly recommend first citizens off Peace Haven to anyone looking for exceptional customer service and a truly welcoming experience!”
“Wow! Best banking experience I've ever had and I'm 48. Kiara is absolutely the most informative, thorough, and analytic for what's best for my needs and pretty much blew out of the water, any other banking experience I've ever had for professionality and looking out for what's best for the customer. Thank you very much and when you leave the bank, you should stop at BOBO's (Robinhood Rd) in the next parking lot over by the YMCA. Make sure you get the potato soup! Thank you again Kiara.”
“i saw that someone by the name of Lisa gave this bank a (1) star....and i am not saying that she didn't have a legitimate reason to do so... however, as for me... i moved to winston salem in 2013 and started banking with these folks...and have been in the office a million times...not once have i witnessed a dissatisfied customer or have I myself been mistreated...on the contrary...often times when people walk into the lobby they will greet each other and actually hold a sincere conversation... as for me. i am always cheerfully greeted...(which all businesses should do) and it doesn't feel fake. They are pleasant, always there when they are suppose to be there, courteous, professional, the gentleman that helps me with the loans and customer service has always been exceptional in his work and i have always been super satisfied....i decided to write the review on this bank, because i also have an account at bank of america on stratford rd, next to harris teeter and i recently had a very terrible experience there and it is not the first time. I wrote a one star review for them...and realized that i had never given these folks a 'GOOD REVIEW" AND THAT THEY DESERVED IT.... REGARDING bank of america, i keep that account as a Christmas account for someone....but it is not my business acccount... anyhow...stay away from bank of america and I would use the 1st citizens bank...office on trenwest drive... to me each bank is almost as an independent running business... actually most franchises are that way...and within a business with multi locations...there will be good and bad...(there might be other 1st citizens offices with bad customer service..yet i have a sense that the company has a real culture of customer service, unlike Bank of America, where their culture is mainly of bad customer service) .however....it all comes down to the people at that place.... and the folks at 1st citizens on trenwest drive , have never failed me, so i felt that i wanted to give them 5stars...just because ! .... thanks to all of you at 1st citizens! I appreciate you ! and to all you folks. (stay away from bank of america ! if you value your money! )”
8:30AM - 5:30PM
1025 S Peace Haven Rd, Winston-Salem
Banks
“I had an exceptional experience working with Assistant Branch Manager Tom Powell at State Employees Credit Union in Clemons, NC. Their professionalism, knowledge, and dedication to outstanding customer service truly set them apart. They took the time to understand my needs, answered all my questions with patience and clarity, and made the entire banking process smooth and stress-free. It's rare to find someone who goes above and beyond like they do. I highly recommend visiting this branch and working with Tom Powell you’ll be in great hands!
Thank You so much ?”
“Overall I had a good experience with Ameris Bank. There were some instances where there wasn't any communication and then all of a sudden, there was an issue, but other than that, they were nice and down to earth and worked with us getting a house.”
“Michael and Donna are a pleasure to work with at this Pinnacle branch and have longstanding relationship with both of them at Pinnacle. I really like the location of this newer branch on Harvey St. Very convenient location and the tellers are very personable as well when using the drive through or stopping by. Never a long wait in my experience.”
9AM - 5PM
3200 Truliant Way, Winston-Salem
Banks
“Mr. Payne was very professional and explained everything so you could understand exactly what was going going. He was patient and answered all my questions. I will use him again and tell others of his services at truliant credit union.”
“If you need help at Truist visit this branch and ask/demand to see Ana C. She is understanding, generous, and treats customers like real people. She helped a client of mine deposit a large check needed for his company to make payroll this Friday when other Truist employees couldn't do better than 2 weeks. She made it happen in less than 15 minutes. Couldn't be happier!”
“I came this this bank to cash a check for my new job and I quickly fell in love with their amazing culture and hospitality! 10/10 best bank if your looking for great customer service and swiftness!”
9AM - 5PM
1691 Westbrook Plaza Dr, Winston-Salem
Banks
“Applying for membership: Very easy; someone contacted me quickly and even gave me some extremely helpful financial advice on one of the products I was interested in but was unsure of.
Customer service: It meant a lot that someone went above and beyond their job to give me some helpful advice that would help improve financial stability and rebuild credit.
Rates: I researched quite a few credit unions in NC and found that Allegacy had reasonable rates and better opportunities to build savings. Great variety of products to consider.
Would I recommend? Yep! I've already told my parents about Allegacy, as well as my boyfriend and my sister.”
“Rachel M. the financial manager at the Clemmons branch is very kind, respectful and most importantly she has the right knowledge about IRAs. It is incredibly difficult to find employees who have the right knowledge about IRAs but she definitely does. From now on, she will be my go to person when it comes to dealing with my IRA.”
“Had to have a savings account to have a credit card. Had the minimum in savings. They moved the credit card to be managed by another company. Since I no longer had a credit card associated with the account they said there was no activity in the savings account. There never was activity in the savings account. All the activity was with the credit card. I was never contacted about what would happen when the credit card was moved to new company. So they took the $10 dollars from my account. When I questioned it they just said you have had no activity in the account. I closed the account and will never deal with piedmont again. Pretty petty to rip off customers for $10 bucks.
They have rectified the issue by refunding my money which they should have done in the first place when I contacted them. Thank you.”
9AM - 5PM
5361 US-158, Advance
Banks
“Went inside the bank to cash a check written to my wife and met some of the most cheerful, courteous friendly and professional bank tellers it has been my good fortune to interact with. Even though I bank at a different location of this bank they verified that I was a First Horizon Bank customer and quickly cashed her check without having to jump through a lot of the hoops I have to do at other branches of this bank.”
9AM - 5PM
2095 N Peace Haven Rd, Winston-Salem
Banks
“I've been with Piedmont Federal for years; so we're my parents.
Angelia, helped me this morning and she is a sweet heart. If you need any Banking done, Please call the Peace Haven Brank.
The manger is super nice.”
“This branch is so much better than Wells Fargo, BOA, and Truist.They do not rotate staff and the same staff has been there for 10 plus years.This feels like an actual bank where the people in the bank actually help you unlike bigger banks.The rates and accounts are solid and they have a lot of options and a friendly and helpful staff!”
9AM - 5PM
2262 Lewisville Clemmons Rd, Clemmons
Banks
“Whatever you do stay away from this bank. I have been banking with them for 12 years. Someone got my debit card information & charged almost $5, 000.in fraudulent charges. The bank refuses to reimburse me, even with a police report.”
“I went to my First Horizon bank on Reynolda Road this morning and received help from Jennifer Demag. I want you to know she was most helpful. She has a wonderful, professional attitude. I could tell she likes to provide excellent customer. I loved dealing with her. You have a winner and a keeper in her!! Sherry K.”
“My brother passed away 2 weeks ago, and we donated alot of his organs and heart! We just got a letter in the mail from Miracles in Sight!! It was so sweet, and im glad my brother could give someone the gift of sight!”
“I went in to cash a check, Sharon was PHENOMENAL! She was super polite, quick, and professional! This isn’t my first time at this location, but she always looks very put together! The line was long, but Sharon was so apologetic and offered such a friendly smile! She is the reason why I will continuously bank at this branch.”
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“I have been with Allegacy since they opened across the street in the Winston Salem Innovation Quarter. After I retired I found their branch in Advance most accessible for my needs. The staff have always been very helpful and just yesterday I found they saved me a full percentage point on my auto loan rate.”