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“I cannot say enough amazing things about Windy Sibbitt at Members Credit Union. When I was facing the possibility of foreclosure due to unpaid HOA dues, I felt completely overwhelmed and unsure of what to do next.
Windy stepped in with compassion, patience, and true professionalism. She walked me through every step of the process, provided a clear checklist of everything I needed, and consistently checked in to make sure I stayed on track. I never felt alone—she truly held my hand through it all.
Because of her dedication and customer-centered approach, I was approved, avoided thousands of dollars in additional fees, and most importantly, my home was removed from the foreclosure listing. That kind of impact is life-changing.
Windy goes above and beyond in every sense. I am incredibly grateful for her support and for people like her who genuinely care about their clients. If you have the opportunity to work with her, you are in excellent hands!😊”
“Fidelity Bank is truly one of a kind. The southern hospitality here is second to none. The staff always greets you with warmth and makes you feel completely at home. They’re friendly, attentive, and always willing to go above and beyond to help. It’s clear that they genuinely care about their customers. Every visit feels personal and pleasant, it’s definitely a refreshing experience you don’t often find at other banks!”
“While Fidelity Bank is known for more personalized service than most banks, Sarah and Sherry and the team in Winston-Salem go the extra mile, no, make that many miles, to ensure a memorable experience. Hands down the best Fidelity branch anywhere.”
“Darryl and Kym were very helpful. Both on the phone and the next day in person. They were willing to walk me through a very hard two days. I had lost of my credit card. Kym was reassuring and understanding and gave me detailed instructions on what I needed to do. And after calling them multiple times, Darryl and Kyms Calm and caring voice guided me through Every step. And I would just like to say thank you for everything and taking the time out To help when life is so busy and hectic.”
9AM - 5PM
1554 N Peace Haven Rd, Winston-Salem
Banks
“The ladies that work at this bank are exceptional! They always greet you with a smile. I never feel like they're in a rush. I was recently in the hospital and they sent me a Get Well Soon card. These ladies are friendly and engaging and I look forward to seeing them each week.”
“Great customer service. Did not have an appointment, but they worked with us to get the help we needed. Great interaction with the employees at the Kernersville office. They were very engaging with us throughout our visit.”
“Shana Bodemer helped us get our business account set up. It was towards the end of the day and she helped us anyway, likely knowing she would have to stay late to do so. It ended up being 30 minutes after they closed to finish, and Shana was just happy and glad to help.
Thank you so much Shana, you are a rockstar! ⭐”
9AM - 5PM
401 Knollwood St, Winston-Salem
Banks
“I've never had such personal attention in setting up bank accounts. If their ongoing customer service is anything like it has been joining, I expect nothing but positive experiences ahead.”
“I’ve recently set up an account at the Peacehaven Branch of First Citizens initially only to get foreign currency transactions. Because of the competence, friendliness, and efficiency of Megan, Sarah, Brett, and Kayla, I’ve set up a second long term account today. I am so impressed with this location - gives me a pleasant return to what local banking can feel like. Thank you for a great experience!”
“The Winston-Salem branch of Charles Schwab has been extremely helpful to our business. My business partner and I decided to open our company’s SEP IRAs at Charles Schwab because we both have Schwab accounts and have been happy with the performance of Schwab and the ease of doing business with them. When we needed to get more employees who qualified for our SEP IRA added, Jesse at the Winston-Salem branch was instrumental in ensuring that we were able to meet the timeframe that we were under to get them added. He had great follow through, contacted us with updates, etc. I would highly recommend Charles Schwab and Jesse at the Winston-Salem branch.”
“Wow! Best banking experience I've ever had and I'm 48. Kiara is absolutely the most informative, thorough, and analytic for what's best for my needs and pretty much blew out of the water, any other banking experience I've ever had for professionality and looking out for what's best for the customer. Thank you very much and when you leave the bank, you should stop at BOBO's (Robinhood Rd) in the next parking lot over by the YMCA. Make sure you get the potato soup! Thank you again Kiara.”
8:30AM - 5:30PM
1025 S Peace Haven Rd, Winston-Salem
Banks
“I had an exceptional experience working with Assistant Branch Manager Tom Powell at State Employees Credit Union in Clemons, NC. Their professionalism, knowledge, and dedication to outstanding customer service truly set them apart. They took the time to understand my needs, answered all my questions with patience and clarity, and made the entire banking process smooth and stress-free. It's rare to find someone who goes above and beyond like they do. I highly recommend visiting this branch and working with Tom Powell you’ll be in great hands!
Thank You so much ?”
9AM - 5PM
2095 N Peace Haven Rd, Winston-Salem
Banks
“I've been with Piedmont Federal for years; so we're my parents.
Angelia, helped me this morning and she is a sweet heart. If you need any Banking done, Please call the Peace Haven Brank.
The manger is super nice.”
“Michael and Donna are a pleasure to work with at this Pinnacle branch and have longstanding relationship with both of them at Pinnacle. I really like the location of this newer branch on Harvey St. Very convenient location and the tellers are very personable as well when using the drive through or stopping by. Never a long wait in my experience.”
“Overall I had a good experience with Ameris Bank. There were some instances where there wasn't any communication and then all of a sudden, there was an issue, but other than that, they were nice and down to earth and worked with us getting a house.”
“The atmosphere at the Kernersville branch was pleasant, polite, and professional. All employees seemed happy to help in any way. Once my transaction was complete, Natalie inquired if I needed anything else that day or any future needs she vmcould help me with.”
“Had to have a savings account to have a credit card. Had the minimum in savings. They moved the credit card to be managed by another company. Since I no longer had a credit card associated with the account they said there was no activity in the savings account. There never was activity in the savings account. All the activity was with the credit card. I was never contacted about what would happen when the credit card was moved to new company. So they took the $10 dollars from my account. When I questioned it they just said you have had no activity in the account. I closed the account and will never deal with piedmont again. Pretty petty to rip off customers for $10 bucks.
They have rectified the issue by refunding my money which they should have done in the first place when I contacted them. Thank you.”
“I can't thank Anna enough for outstanding customer service! She went above and beyond assisting me as well as talking on the phone with my grown daughter's to assist with my non techy needs. Thank you Anna!!”
“i saw that someone by the name of Lisa gave this bank a (1) star....and i am not saying that she didn't have a legitimate reason to do so... however, as for me... i moved to winston salem in 2013 and started banking with these folks...and have been in the office a million times...not once have i witnessed a dissatisfied customer or have I myself been mistreated...on the contrary...often times when people walk into the lobby they will greet each other and actually hold a sincere conversation... as for me. i am always cheerfully greeted...(which all businesses should do) and it doesn't feel fake. They are pleasant, always there when they are suppose to be there, courteous, professional, the gentleman that helps me with the loans and customer service has always been exceptional in his work and i have always been super satisfied....i decided to write the review on this bank, because i also have an account at bank of america on stratford rd, next to harris teeter and i recently had a very terrible experience there and it is not the first time. I wrote a one star review for them...and realized that i had never given these folks a 'GOOD REVIEW" AND THAT THEY DESERVED IT.... REGARDING bank of america, i keep that account as a Christmas account for someone....but it is not my business acccount... anyhow...stay away from bank of america and I would use the 1st citizens bank...office on trenwest drive... to me each bank is almost as an independent running business... actually most franchises are that way...and within a business with multi locations...there will be good and bad...(there might be other 1st citizens offices with bad customer service..yet i have a sense that the company has a real culture of customer service, unlike Bank of America, where their culture is mainly of bad customer service) .however....it all comes down to the people at that place.... and the folks at 1st citizens on trenwest drive , have never failed me, so i felt that i wanted to give them 5stars...just because ! .... thanks to all of you at 1st citizens! I appreciate you ! and to all you folks. (stay away from bank of america ! if you value your money! )”
“Sean Fernandez was wonderful to workout with. He showed us various ways that I could use different accounts to save money.
I recommend him if you have any bank issues.”
9AM - 5PM
4701 Country Club Rd, Winston-Salem
Banks
“Very cordial and welcoming experience with Orietta. She quickly established genuine rapport and was very personable throughout the interaction. It was actually nice being able to talk briefly while she prepared my money order—she made the process feel easy and comfortable. I also appreciated that she was bilingual, which added an extra level of ease and trust. Overall, excellent customer service and a very positive experience.”
“I came this this bank to cash a check for my new job and I quickly fell in love with their amazing culture and hospitality! 10/10 best bank if your looking for great customer service and swiftness!”
“Sarah Lamb was excellent and has renewed my faith in this Branch. I came in about a week prior to understand rates and process for opening a new car loan. She was super friendly, helpful, efficient and non-pushy! About a week later, your new car came in and we popped in to open the loan. She was super quick to help us and the process was very smooth and easy to understand. She took care of setting everything up and then gave us the option to hang out or leave while we waited for underwriting. We went home and she called us as soon as things were ready. When we came back, she already had everything printed and ready for us to sign. We signed, got the check cut and were out the door. The whole time she was very respectful, professional, friendly, informative, knowledgeable, and efficient! Would highly recommend working with Sarah!
We had been contemplating moving to a different bank since moving to this area due to the poor service in the local branches, but Sarah was phenomenal!!”
9AM - 5PM
2801 Reynolda Rd, Winston-Salem
Banks
“Customer service here is on point! Having a professional yet friendly Bank in the area? Look here. Crystal has made my life so much easier. I will continue to bank here happily.”
9AM - 5PM
2262 Lewisville Clemmons Rd, Clemmons
Banks
“My son and I met with FCB Representative Jeremiah Pacheco to open a new checking account for my son today. Jeremiah was kind, patient, very personable, and informative. Definitely refreshing in the times of corporate banking. Highly recommend ✅️”
“Update Aug 7th: Maria is superbly wonderful. Very professional, extremely fun to talk to and knowledgeable. She helped me make a smart decision with a large sum of money vs the no interest deposit i had come in to make. Excellent service again!
A gentleman greeted me immediately and was friendly asking how he could help. I explained my debit card issue. He handled it ASAP as I made my deposit. I asked his name afterwards and it is Bassam. Nice fellow. He made my experience nice. My card stopped working at Lowe's in Clemmons. They have colones (foreign currency) too which is helpful for my trip to Costa rica. Nice location.”
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“I have been with Allegacy since they opened across the street in the Winston Salem Innovation Quarter. After I retired I found their branch in Advance most accessible for my needs. The staff have always been very helpful and just yesterday I found they saved me a full percentage point on my auto loan rate.”