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“I cannot say enough amazing things about Windy Sibbitt at Members Credit Union. When I was facing the possibility of foreclosure due to unpaid HOA dues, I felt completely overwhelmed and unsure of what to do next.
Windy stepped in with compassion, patience, and true professionalism. She walked me through every step of the process, provided a clear checklist of everything I needed, and consistently checked in to make sure I stayed on track. I never felt alone—she truly held my hand through it all.
Because of her dedication and customer-centered approach, I was approved, avoided thousands of dollars in additional fees, and most importantly, my home was removed from the foreclosure listing. That kind of impact is life-changing.
Windy goes above and beyond in every sense. I am incredibly grateful for her support and for people like her who genuinely care about their clients. If you have the opportunity to work with her, you are in excellent hands!😊”
“Needed an estate account opened to get the process started of taking care of a passing friend’s property. Relationship banker, Juan Villagomez was instrumental in getting this process started. Very helpful and friendly. A professional, secure transaction.”
“This is one of the best bank in USA
People are very nice and helpful to the point you feel you are dealing with a family member. Super super nice
I recommend this bank to anyone.”
“Darryl and Kym were very helpful. Both on the phone and the next day in person. They were willing to walk me through a very hard two days. I had lost of my credit card. Kym was reassuring and understanding and gave me detailed instructions on what I needed to do. And after calling them multiple times, Darryl and Kyms Calm and caring voice guided me through Every step. And I would just like to say thank you for everything and taking the time out To help when life is so busy and hectic.”
“The ladies that work at this bank are exceptional! They always greet you with a smile. I never feel like they're in a rush. I was recently in the hospital and they sent me a Get Well Soon card. These ladies are friendly and engaging and I look forward to seeing them each week.”
“Great customer service. Did not have an appointment, but they worked with us to get the help we needed. Great interaction with the employees at the Kernersville office. They were very engaging with us throughout our visit.”
“I've never had such personal attention in setting up bank accounts. If their ongoing customer service is anything like it has been joining, I expect nothing but positive experiences ahead.”
“Shana Bodemer helped us get our business account set up. It was towards the end of the day and she helped us anyway, likely knowing she would have to stay late to do so. It ended up being 30 minutes after they closed to finish, and Shana was just happy and glad to help.
Thank you so much Shana, you are a rockstar! ⭐”
“I’ve recently set up an account at the Peacehaven Branch of First Citizens initially only to get foreign currency transactions. Because of the competence, friendliness, and efficiency of Megan, Sarah, Brett, and Kayla, I’ve set up a second long term account today. I am so impressed with this location - gives me a pleasant return to what local banking can feel like. Thank you for a great experience!”
“The Winston-Salem branch of Charles Schwab has been extremely helpful to our business. My business partner and I decided to open our company’s SEP IRAs at Charles Schwab because we both have Schwab accounts and have been happy with the performance of Schwab and the ease of doing business with them. When we needed to get more employees who qualified for our SEP IRA added, Jesse at the Winston-Salem branch was instrumental in ensuring that we were able to meet the timeframe that we were under to get them added. He had great follow through, contacted us with updates, etc. I would highly recommend Charles Schwab and Jesse at the Winston-Salem branch.”
“They tend to have a fee on most everything now. Balance to low, balance to high in that account.
Soon they’ll have a fee to enter & exit the building. & a drive through surcharge. lol”
“Wow! Best banking experience I've ever had and I'm 48. Kiara is absolutely the most informative, thorough, and analytic for what's best for my needs and pretty much blew out of the water, any other banking experience I've ever had for professionality and looking out for what's best for the customer. Thank you very much and when you leave the bank, you should stop at BOBO's (Robinhood Rd) in the next parking lot over by the YMCA. Make sure you get the potato soup! Thank you again Kiara.”
“Arely Reynoza provides excellent personal and commercial banking support. She is also actively involved in a referral group in a leadership capacity, which reflects her strong understanding of the challenges business owners face—because she is one herself. She takes the time to truly understand her clients’ needs and offers practical, well-thought-out solutions that make sense in real-world business situations. I’ve been impressed by her professionalism, responsiveness, and genuine commitment to helping businesses grow. I highly recommend reaching out to Arely for your banking needs.”
“The atmosphere at the Kernersville branch was pleasant, polite, and professional. All employees seemed happy to help in any way. Once my transaction was complete, Natalie inquired if I needed anything else that day or any future needs she vmcould help me with.”
“I can’t say enough good things about my Mortgage Advisor, Crickett Choplin, and the whole lending team. We originally got our loan from them in 2011 (when it was Bank of North Carolina) and everything went smoothly then. When I needed to refinance this year I initially worked with all the big box companies you get advertisements from - it was awful - the reps are obviously trained to hurry you up and close and were some of the rudest people I’ve spoken to. Then the nice, local people’s rates were too high. Thank goodness I remembered about Pinnacle and gave them a call. They made you feel welcome from the first call and had great rates! Crickett was always available and patient with my questions. When I spoke to my home insurance agent he said he had just spoken to one of the client coordinators from Pinnacle and went on and on about how friendly and responsive she was. The team also went out of their way on my closing day to make sure all was correct. I’m so grateful to them and highly recommend you give them a call should you need anything mortgage or banking related, as every person I have spoken to has been so positive (assuming there is great work environment there!). Thanks again!”
“Had to have a savings account to have a credit card. Had the minimum in savings. They moved the credit card to be managed by another company. Since I no longer had a credit card associated with the account they said there was no activity in the savings account. There never was activity in the savings account. All the activity was with the credit card. I was never contacted about what would happen when the credit card was moved to new company. So they took the $10 dollars from my account. When I questioned it they just said you have had no activity in the account. I closed the account and will never deal with piedmont again. Pretty petty to rip off customers for $10 bucks.
They have rectified the issue by refunding my money which they should have done in the first place when I contacted them. Thank you.”
“I've been with Piedmont Federal for years; so we're my parents.
Angelia, helped me this morning and she is a sweet heart. If you need any Banking done, Please call the Peace Haven Brank.
The manger is super nice.”
“Sean Fernandez was wonderful to workout with. He showed us various ways that I could use different accounts to save money.
I recommend him if you have any bank issues.”
“I can't thank Anna enough for outstanding customer service! She went above and beyond assisting me as well as talking on the phone with my grown daughter's to assist with my non techy needs. Thank you Anna!!”
“Very cordial and welcoming experience with Orietta. She quickly established genuine rapport and was very personable throughout the interaction. It was actually nice being able to talk briefly while she prepared my money order—she made the process feel easy and comfortable. I also appreciated that she was bilingual, which added an extra level of ease and trust. Overall, excellent customer service and a very positive experience.”
“Sarah Lamb was excellent and has renewed my faith in this Branch. I came in about a week prior to understand rates and process for opening a new car loan. She was super friendly, helpful, efficient and non-pushy! About a week later, your new car came in and we popped in to open the loan. She was super quick to help us and the process was very smooth and easy to understand. She took care of setting everything up and then gave us the option to hang out or leave while we waited for underwriting. We went home and she called us as soon as things were ready. When we came back, she already had everything printed and ready for us to sign. We signed, got the check cut and were out the door. The whole time she was very respectful, professional, friendly, informative, knowledgeable, and efficient! Would highly recommend working with Sarah!
We had been contemplating moving to a different bank since moving to this area due to the poor service in the local branches, but Sarah was phenomenal!!”
Closed
352 NC-801, Advance
Banks
“Love the staff here. They make it super easy to walk in and ask any question you have. All banks have regulations, but the staff here works hard to keep access to your money as frustration free as possible.”
“Customer service here is on point! Having a professional yet friendly Bank in the area? Look here. Crystal has made my life so much easier. I will continue to bank here happily.”
“Mr James Ring, Branch Banker Ill, is a VIP in every aspect. James Excels in Banking Services, with expertise, and professionalism. James has been available; supportive, and assisted me countless times, for the past 9 years. Thank you James, you always have my back!! ?? ? Forever Grateful.”
“Update Aug 7th: Maria is superbly wonderful. Very professional, extremely fun to talk to and knowledgeable. She helped me make a smart decision with a large sum of money vs the no interest deposit i had come in to make. Excellent service again!
A gentleman greeted me immediately and was friendly asking how he could help. I explained my debit card issue. He handled it ASAP as I made my deposit. I asked his name afterwards and it is Bassam. Nice fellow. He made my experience nice. My card stopped working at Lowe's in Clemmons. They have colones (foreign currency) too which is helpful for my trip to Costa rica. Nice location.”
“My son and I met with FCB Representative Jeremiah Pacheco to open a new checking account for my son today. Jeremiah was kind, patient, very personable, and informative. Definitely refreshing in the times of corporate banking. Highly recommend ✅️”
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“I have been with Allegacy since they opened across the street in the Winston Salem Innovation Quarter. After I retired I found their branch in Advance most accessible for my needs. The staff have always been very helpful and just yesterday I found they saved me a full percentage point on my auto loan rate.”