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“They did a great job keeping me informed of the status of repairs. Despite finding more damages than the insurance company’s estimate had and needing more money from my insurance company (of course, gotta love insurance companies, haha!) they still finished my car by the initial date they had told me. Plus, they dealt directly with my insurance company in regards to getting the additional payments they needed, so I didn’t have to bother with it! They repaired my front hoot and bumper and it looks like a brand new car.”
“They did a beautiful job fixing the hood of my car. It looks the same way it did when I drove it brand new fresh off the lot 14yrs ago. The customer service was great as well. I was even asked what my budget was, so they could figure out the best way to fix my hood. I would definitely come back if I need anymore body work done in the future.”
“These folks were great!!! My body work issue was taken care of on the spot and it looks fabulous! They will treat you right. You will want to be a loyal customer!”
“We were having trouble opening the hood of our van right before a trip the day before Thanksgiving. My wife went to 4 places nearby and nobody could do anything. She stopped by Hatley's, guy was super nice, fixed it no problem, super quick, and didn't charge her. Thanks so much, we'll be back when we need something done.”
“They took care of my car with love and respect.My service tech randall did a great job.Guided me through it step by step. My front end looks beautiful.Thank you caliber collision”
“Ronnie and Jerry from Caliber glass services were both pleasant, efficient and knowledgeable about replacing the glass in my new pickup. The window was hit and broken by a rock from another car. I’m very pleased with the results and recommend them without hesitation. Thank you to Caliber.”
“Brother Peacemaker repaired my dented car. It cost less than estimated, was ready earlier than promised, and looks beautiful. AND he washed the car, which was a nice surprise. Talking with Mr. Peacemaker was a joy as well. Highly recommend.”
“Jorge was super helpful in getting my very old rear suspensions replaced. And at a very fair price. After the parts were ordered he was able to get it fixed in one day! Highly recommend this place for car repair!”
“I am extremely pleased and impressed with Terrance who presented himself very professional and highly knowledgeable to what i needed. I would and have already recommended the Durham location to others needing prompt and helpful service as I did. Thanks Terrance and all others involved in the process!”
“There was a problem with a cylinder of my car. I got it fixed around 200 dollar ish here, and another mechanic had quoted about 800 dollars. The service was prompt.”
“Easy drop off of the car for repair. They completed the car in a reasonable time. I also think they have reasonable price though it’s the insurance paid for the repair. They also cleaned the car! I’m so happy with their service! Highly recommended!”
“Hi Friends, I just picked my car up from KNS and I could not be more pleased. My car really had a beaten up bumper, bashed in hatch and damaged front bumper. My car looks like new now and so clean. KNS was hundreds less than the other estimate. These photos don’t really do it justice. Thank you Keith, Colleen and all your other team members at KNS Automotive.❤️”
“My Experience with Mark Jacobson:
I had damage on my door, wheel, and rear fender. Everything was fixed well, except for some scratches on the inside door trim. They did replace that part for me later, which I appreciated.
However, the repair process took quite a long time — more than a month. The customer service staff were nice, but there were a few things I still think should have been handled differently. They kept saying, “If you want to replace it, you’ll have to pay for it,” even though the part (the door stripe) was already damaged and the door itself had been replaced. Instead of replacing the stripe too, they reused the old damaged one.
Overall, the repair quality was good, but the long wait time and some parts not being replaced as expected made the experience less satisfying.”
“This was the best experience I've ever had with any car-related service. The customer service from every person I talked to was excellent, scheduling was quick and easy, and my repair was perfect. It is never fun having to deal with car issues, but they made it smoother than I could've hoped for.”
“I had such an amazing experience at this auto body repair shop! Rachel and Mike were absolutely exceptional from start to finish.
They were professional, knowledgeable, patient, and genuinely cared about making sure I understood the repair process. Customer service like this is hard to find these days. They made what could have been a stressful situation feel smooth and manageable.
My vehicle looks incredible, and the communication throughout the process was top tier. You can truly tell they take pride in their work and value their customers.
Huge thank you to Rachel and Mike for going above and beyond. I highly recommend this shop to anyone looking for honest, quality service!”
“This morning I had a small chipped spot on windshield fixed at the new & larger Safelite shop that is now located at 3602 Durham-Chapel Hill Blvd, on the service road next to Saladelia. I had made an appointment, and the staff were ready for my car. The job was finished well and with no delays.”
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“Best customer service, attention to detail, and experienced technicians in all of chapel hill and surrounding areas. From start to finish they made the whole process effortless. If I could give more than 5 stars I would.”