Advance Auto Parts, located at 9309 Strause Dr in Charlotte, is known for its exceptional customer service and knowledgeable staff. The store offers a wide range of automotive aftermarket products, including FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. Customers consistently praise the team, especially staff members like David and Samantha, for their helpfulness and willingness to go the extra mile. Many reviews highlight the attentive service received during battery replacements and other in-store services, with customers appreciating the time taken to explain issues without feeling rushed. The store also provides various free services, such as battery testing, engine code scanning, and oil recycling, enhancing the overall customer experience. With a loyalty program called Speed Perks, customers can earn discounts on store items and gas at participating Shell stations. Overall, Advance Auto Parts stands out for its friendly, professional, and efficient service, making it a trusted choice for automotive needs.
It was a African American female great customer service definitely will go back here
November 2025
Aundrea Dixon did a wonderful job for me today for my company Brakes to You. She was helpful and got everything I needed fast. She went above and beyond expectations and I highly recommend this store if you ask for her as your sales associate.
March 2025
Always a pleasure with them fair prices decent service i would recommend to any and all the public
