The AT&T Store in Charlotte offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts or credit checks. The store features nationwide AT&T 5G service, and all unlimited data plans include this service at no extra cost. Many reviews highlight the helpful and knowledgeable staff, especially mentioning a staff member named Dylan, who provides excellent customer service. Customers appreciate his patience, honesty, and willingness to go above and beyond, such as helping switch plans, port over numbers, and troubleshoot devices. The staff’s friendliness and kindness are also frequently praised, with one reviewer mentioning a young lady named Carine, who was very helpful. Overall, customers have positive experiences at this location, citing quick service, helpful staff, and smooth processes for device purchases and plan changes. The store is recommended for those looking for reliable customer support and quality service.
1000000/10 recommend this location for any of your AT&T needs. Dylan was so helpful when I was getting my new phone, explained things without me even asking (in a good way) and was very personable and friendly. It was overall a very smooth transaction.
March 2025
My experience at this location was wonderful! Dylan Young was so helpful and knowledgeable. I definitely will come back again and request Dylan.
March 2025
Dylan was so helpful when I recently visited this store to purchase new phones. He was very knowledgeable and honest about what my options were. I was in and out of the store within 20 minutes with the new phones! Carine was also there and very kind and helpful.
