AT&T Store in Charlotte offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as unlimited data plans that come with nationwide AT&T 5G service. Customers have consistently praised the exceptional customer service at this AT&T location. Stetson, Dan, Luke, and Cliff were all described as knowledgeable, friendly, and helpful, making the process of switching or upgrading service easy and stress-free. One customer even mentioned that the experience was "a good time" and "way more chill" than usual. The staff's expertise and personable approach have been highlighted, with one customer stating that Luke had "such a great personality" and was "friendly, professional, and respectful." Another customer noted that the quick pickup of a traded-in phone was a smooth process, though they suggested verifying the customer's identity more thoroughly. Overall, the AT&T Store in Charlotte has received overwhelmingly positive reviews, with customers consistently praising the knowledgeable, friendly, and efficient staff who provide an excellent customer experience.
Luther, a Sales Representative at the store is the best customer service representative I’ve seen in 30 years. Friendly, knowledgeable and a good listener. Luther is an outstanding asset to AT&T. They would have lost my 20 year account if it wouldn’t have been for Luther’s professionalism.
June 2025
If you need a phone and internet service please go see Stetson at AT&T in Steele Croft. He is amazing
June 2025
Stetson & Dan were overly amazing with helping me & my family switch our phone service over to AT&T. I honestly can say I don't know the last time I had customer service so top tier like they delivered. They are the best hands down !
