Firestone Complete Auto Care, located at 5925 Albemarle Rd in Charlotte, NC, has been serving the community since 1926, providing a one-stop shop for all vehicle needs, including maintenance, tire sales, and repairs. Customers appreciate the knowledgeable and friendly staff, highlighting the professionalism and efficiency of technicians like Master Mechanic Tony and Manager Brandon. Many reviews commend the exceptional service and care given to both vehicles and customers. Visitors often find the facility clean and comfortable, making their experience enjoyable. While most experiences are positive, there have been some concerns regarding customer service, particularly with appointment accuracy and communication about tire availability. However, the team is noted for addressing issues promptly once brought to their attention. Services offered include oil changes, brake inspections, and engine repairs, catering to all makes and models. For Charlotte residents seeking reliable and affordable auto care tailored to their needs, Firestone Complete Auto Care remains a solid choice for automotive services. Customers can easily schedule appointments online or visit the location for assistance.
Excellent customer service by the store manager Ken. He provided me with multiple options on how to get my car fixed and not try to overcharge me.
January 2026
Add a conversation with the new general manager and his positivity and professionalism, I had ta good the experience
January 2026
The new manager, Ken, was so helpful. I pulled up needing air in one of my tires and he handled it quickly while checking my other tires as well!!! He made the process so easy
