lululemon is a technical athletic apparel store founded in Vancouver in 1998, with strong ties to local communities. It sells clothes for yoga, running, dancing, and other activities. Many customers report excellent experiences, describing the staff as incredibly nice, super helpful, kindhearted, and uplifting. Employees are willing to help, informative, and take time to provide great customer service, making the shopping experience feel welcoming. They assist with finding items, checking stock, and offering fit advice, such as explaining that items are preshrunk. However, one customer had a frustrating experience with a return. They found the staff unhelpful when trying to return an online purchase without a barcode, despite having an order number. The staff apologized but did not go out of their way to assist, stating they could not look up the order without an account. This contrasted with the helpful service others received. Overall, the store is known for friendly and helpful service, though return policies for online orders can sometimes be a point of difficulty.
Awesome experience at the location. All of the girls are extremely friendly and helpful. I also love the selection at this store. I would highly recommend this location over the other ones in Charlotte.
June 2025
Very helpful staff. Made the teenage niece feel valued and appreciated.
June 2025
Today was the first time I’ve been to this store, WOW! Literally every single person working was sooooo nice and so willing to help. These days I feel like it’s hard to even get an employees attention let alone them being incredibly nice and super helpful!
