lululemon is a technical athletic apparel store founded in Vancouver in 1998, with strong ties to local communities. It sells clothes for yoga, running, dancing, and other activities. Many customers report excellent experiences, describing the staff as incredibly nice, super helpful, kindhearted, and uplifting. Employees are willing to help, informative, and take time to provide great customer service, making the shopping experience feel welcoming. They assist with finding items, checking stock, and offering fit advice, such as explaining that items are preshrunk. However, one customer had a frustrating experience with a return. They found the staff unhelpful when trying to return an online purchase without a barcode, despite having an order number. The staff apologized but did not go out of their way to assist, stating they could not look up the order without an account. This contrasted with the helpful service others received. Overall, the store is known for friendly and helpful service, though return policies for online orders can sometimes be a point of difficulty.
Customer service here is excellent and appreciate free hemming included with purchases.
January 2026
I love this store! Always a great experience shopping here. Today Devon gave me w comment service and was so helpful. Appreciate the positive vibes in this location.
December 2025
Scored the shirt I needed while it was out of stock everywhere else. Home-girl with the double braids gave me some killer recs for coffee. ;)
