Pottery Barn is a well-known retailer that offers high-quality home furnishings and decor. Established in 1949 in Chelsea, New York, the company has grown to include a vibrant ecommerce site, inspiring catalogs, and numerous brick-and-mortar stores worldwide. The store provides furniture, bedding, and accessories designed to create beautiful and comfortable homes. Customers appreciate the helpful and friendly staff, including knowledgeable designers who assist with fabric choices and product selection. Some customers mention delivery issues, such as long wait times and challenges with the "white glove" service, especially with attaching headboards. Despite these concerns, many find the staff attentive and supportive, making shopping a pleasant experience. Pottery Barn also offers outdoor furniture that is weather and fade resistant, with a focus on environmentally friendly collections. Overall, Pottery Barn combines quality products with helpful service, helping customers create stylish and cozy living spaces.
Excellent customer service in store. Always helpful and willing to solve an issue. Beautiful furniture.
July 2025
Ordered a headboard in April. Took 3 months to be delivered. Like the headboard but the “”white glove” delivery isn’t what it’s cracked up to be. No one warned that they couldn’t attach a headboard to the wall. Basically we are spending two hours to secure it. Very disappointing!
July 2025
The very kind Hollis was the Pottery Barn designer that helped me today. She was so very patient as I looked at more than a few fabric options for a new sleeper sofa. Her knowledge about the Pottery Barn line of sofas and types of fabrics truly helped me leave the store with confidence in what I will soon be choosing.
