Pottery Barn is a well-known retailer that offers high-quality home furnishings and decor. Established in 1949 in Chelsea, New York, the company has grown to include a vibrant ecommerce site, inspiring catalogs, and numerous brick-and-mortar stores worldwide. The store provides furniture, bedding, and accessories designed to create beautiful and comfortable homes. Customers appreciate the helpful and friendly staff, including knowledgeable designers who assist with fabric choices and product selection. Some customers mention delivery issues, such as long wait times and challenges with the "white glove" service, especially with attaching headboards. Despite these concerns, many find the staff attentive and supportive, making shopping a pleasant experience. Pottery Barn also offers outdoor furniture that is weather and fade resistant, with a focus on environmentally friendly collections. Overall, Pottery Barn combines quality products with helpful service, helping customers create stylish and cozy living spaces.
VERY nice and helpful to me. They even carried it out to my car for me as it was just a bit too large for me to handle. Will definitely go back again! Everyone there was very attentive.
August 2025
Excellent customer service in store. Always helpful and willing to solve an issue. Beautiful furniture.
July 2025
Ordered a headboard in April. Took 3 months to be delivered. Like the headboard but the “”white glove” delivery isn’t what it’s cracked up to be. No one warned that they couldn’t attach a headboard to the wall. Basically we are spending two hours to secure it. Very disappointing!
