Public Storage in Charlotte offers a free reservation with no commitment and an online eRental option to move in directly. The facility is described as clean, secure, and well-maintained. Reviews consistently highlight outstanding and excellent customer service, noting the staff is friendly, professional, super helpful, kind, and patient. Employees are praised for going above and beyond, providing personal attention, and making the experience smooth, efficient, easy, and stress-free. They take time to explain everything clearly, walk customers through unit options, and ensure needs are met. The location is highly recommended for its exceptional service and well-kept facility.